Duilliana Horace
Coral Springs
Summary
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled Industrial Engineer knowledgeable about quality assurance, safety considerations and worker needs. Clear communicator and decisive leader. Solid track record of increasing team and production efficiency. Energetic professional enthusiastic about working in fast-paced, high-pressure environments to affect needed changes. Demonstrable experience developing logistic plans to comply with all federal, state and foreign governmental laws and regulations. Excellent business acumen and relationship building skills. Highly-motivated employee with desire to take on new challenges.
Overview
14
14
years of professional experience
Work History
Services Manager
Windsor Communities
Plantation
05.2024 - Current
- General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
- Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
- Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
- Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
- Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
- Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
- Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
- Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
- Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
- Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues
Property Maintenance Technician
Windsor Communities
Coconut Creek
11.2022 - 05.2024
- Performed minor carpentry work such as installing shelves or repairing furniture.
- Managed inventory of supplies used for property maintenance tasks.
- Created detailed reports documenting any issues found during inspections.
- Maintained records of all maintenance activities performed on the property.
- Inspected buildings and grounds for safety hazards and code violations.
- Performed regular maintenance and repairs on plumbing, electrical, heating, and air conditioning systems.
- Operated power tools such as saws and drills to perform various repairs.
- Coordinated with contractors to ensure that all repair jobs were completed properly.
- Ordered parts, supplies, or equipment from catalogs or suppliers.
Construction Assistant
M&W solution corp
Tamarac
12.2021 - 10.2022
- Performed demolition activities, such as removing walls or tearing out flooring.
- Organized construction equipment and supplies for job sites. Communicated effectively with clients, contractors, architects, engineers.
- Resolved customer complaints related to construction matters promptly. Coordinated deliveries of construction materials with vendors.
- Monitored progress of projects and reported any issues to management. Summary Skills Experience Assisted with the installation of drywall and other building materials.
- Maintained inventory of construction supplies, ordering more as needed.
- Operated equipment and tools safely to carry out efficient project work.
Import Department Manager
SURTIDORES S.A.C
Miraflores
07.2020 - 09.2021
- Coordinated activities between vendors, shippers, and customers.
- Generated reports summarizing import activity including costs and quantity of items shipped.
- Prepared paperwork required for export and import licenses and certificates.
- Monitored shipments, tracked progress, and updated customers on arrival times.
- Established relationships with international suppliers to facilitate the procurement process.
- Analyzed pricing trends for imported items to identify cost savings opportunities.
- Developed processes for tracking inventory levels, and ensuring the availability of imported items.
- Maintained up-to-date records of all import transactions. Participated in meetings with vendors regarding product specifications and quality standards.
- Developed strategies for sourcing materials from foreign countries. Processed payments for vendor invoices in a timely manner.
- Negotiated and executed contracts with overseas suppliers to ensure the timely delivery of goods.
- Evaluated new vendors based on their ability to meet the company's requirements for importing goods.
Security Supervisor
SURTIDORES S.A.C
Miraflores- LIma
03.2018 - 07.2020
- Implemented security policies in accordance with industry standards. Monitored security operations to ensure compliance with established procedures and standards.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Assessed current security processes and procedures periodically, making adjustments as needed in order to maximize efficiency.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Managed budget for security operations, ensuring effective allocation of resources.
- Conducted regular security patrols to identify and mitigate potential threats. Led training sessions for security staff on best practices and emergency response protocols.
- Developed and implemented security policies and procedures to enhance safety measures.
- Developed and updated policies to keep employees safe from violence and harassment in the workplace.
Security Manager
CONSORCIO COPERCA - CONSFIGCA
Coro- Falcon
08.2014 - 02.2018
- Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
- Collaborated with internal teams and external consultants on projects relating to compliance standards.
- Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
- Conducted regular staff training on security policies and procedures.
- Developed and implemented training methods to promote improved officer performance.
- Coordinated with vendors for installation of new hardware, software related to network, systems security.
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
Security Inspector
CONSORCIO COPERCA-CONSFIGCA
Coro
02.2011 - 07.2014
- Monitored security operations to ensure compliance with established procedures and standards.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
Education
Some College (No Degree) - in Hygiene And Industrial Security
Universidad Jose Antonio Paez
Venezuela11-2021
Some College (No Degree) - in Management Indicators With Excel
AMB Capacitacion Coorporativa
Peru07-2019
Some College (No Degree) - in Prevention of Occupational Risks in Companies
Centro De Prevencion De Riesgos De Trabajo
Peru12-2018
Some College (No Degree) - in 5S Methodology For Companies
Camara De Comercio Lima
Peru10-2018
Some College (No Degree) - in Internal Auditors in Occupational Health And Sa
Camara De Comercio Lima
Peru08-2018
Some College (No Degree) - In Labor Safety Committees
Camara De Industriales Edo Lara
Venezuela02-2011
Bachelor of Engineering - In Industrial Engineering
Francisco De Miranda National Experimental Univers
Venezuela12-2010
Some College (No Degree) - in Drilling And Production of Petroleum
Funipetrol |
Venezuela02-2006
Some College (No Degree) - How To Handle Responsibly Handle Refrigerants
Esco Institute
EEUUSkills
Global logistics
- Inventory management
- Property management
- Customer service
- Effective communication
- Performance evaluations
- Process implementation
- Technical support
- Negotiation and conflict resolution
- Teamwork and collaboration
- Maintenance planning
- Customer service management
- Performance evaluation
- Plan projects
Timeline
Services Manager
Windsor Communities
05.2024 - Current
Property Maintenance Technician
Windsor Communities
11.2022 - 05.2024
Construction Assistant
M&W solution corp
12.2021 - 10.2022
Import Department Manager
SURTIDORES S.A.C
07.2020 - 09.2021
Security Supervisor
SURTIDORES S.A.C
03.2018 - 07.2020
Security Manager
CONSORCIO COPERCA - CONSFIGCA
08.2014 - 02.2018
Security Inspector
CONSORCIO COPERCA-CONSFIGCA
02.2011 - 07.2014
Some College (No Degree) - in Hygiene And Industrial Security
Universidad Jose Antonio Paez
Some College (No Degree) - in Management Indicators With Excel
AMB Capacitacion Coorporativa
Some College (No Degree) - in Prevention of Occupational Risks in Companies
Centro De Prevencion De Riesgos De Trabajo
Some College (No Degree) - in 5S Methodology For Companies
Camara De Comercio Lima
Some College (No Degree) - in Internal Auditors in Occupational Health And Sa
Camara De Comercio Lima
Some College (No Degree) - In Labor Safety Committees
Camara De Industriales Edo Lara
Bachelor of Engineering - In Industrial Engineering
Francisco De Miranda National Experimental Univers
Some College (No Degree) - in Drilling And Production of Petroleum
Funipetrol |
Some College (No Degree) - How To Handle Responsibly Handle Refrigerants
Esco Institute
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