Dujuan Hill
Indianapolis,IN
Summary
Proven Security Officer with extensive experience at Allied Universal Security Services, showcasing expertise in CCTV surveillance and emergency response. Adept at fostering safety and maintaining a welcoming atmosphere, evidenced by a significant reduction in security incidents. Combines investigative abilities with strong relationship-building skills to enhance team performance and ensure comprehensive facility security.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Cashier Team Lead
Rose's Retail Store
01.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
General Laborer
ERI Materials
10.2020 - 02.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Followed written instructions to construct various types of equipment.
- Aided in accurate measurements and layout work, ensuring precision during project execution and minimizing rework.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Mentored new employees by providing guidance on safety and proper techniques.
- Assisted in the assembly of temporary structures, such as barricades and fencing, to establish secure work zones for team members.
- Maximized resource utilization by maintaining tools and equipment in proper working order through regular maintenance checks.
- Solved and identified any complex issues that impacted management.
- Provided maintenance for construction equipment.
- Supported project managers by providing accurate information regarding task completion status, ensuring smooth workflow coordination between teams.
- Expanded revenue by effectively prioritizing jobs and processing work orders.
- Carefully cut PVC and steel according to specifications, which in turn reduced wasteful spending.
- Generated daily productivity records and assisted senior leadership during executive decision-making processes.
- Led inventory processes to minimize project lags.
- Loaded and unloaded materials onto trucks and trailers.
- Operated bulldozers, excavators and cranes to facilitate precise excavation and grading.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Mixed and poured concrete for variety of projects.
Education
Bachelor Of Arts - Architecture
Warren Central High School
Indianapolis, IN08.1998
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Electronic surveillance
- Investigative abilities
- Staff Management
- Stationary surveillance
- Security Equipment Operation
- Crime Prevention
- Metal detector operation
- Theft prevention training
- Dispatch
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Night and Safe Deposit Procedures
- Weapons training
- Arrest procedures
- Background Checks
- Work ethic
- Workplace Safety
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security procedures knowledge
- First Aid Certified
- Emergency awareness
- Event security
- ID Verification
- Patrol techniques
- Self-Defense
- Physical Stamina
- Security operations experience
- Perimeter security
- Personal security
- Legible report writing
- Alarm systems
- Report Preparation
- Superb surveillance skills
- Vehicle inspections
- Traffic Control
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Leadership
- Ground Patrol
- CPR Certified
- Visitor screening
- Attentive and Observant
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Cashier Team Lead
Rose's Retail Store
01.2023 - 01.2024
General Laborer
ERI Materials
10.2020 - 02.2021
Bachelor Of Arts - Architecture
Warren Central High School