Dujunia Tuck
Huntsville,AL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Downtown Rescue Mission Inc. Thrift Store
Huntsville , AL
01.2022 - 07.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Edgars Bakery
Huntsville, , AL
06.2021 - 01.2022
- Opened and closed bakery while also maintaining cash accountability, and performing various time sensitive admin duties.
- Prepared and displayed fresh prepared bakery goods, including custom orders, and large scale events.
- Developed, maintained and updated custom orders through computerized system.
- Trained new employees on safety precautions and other job requirements such as sanitation procedures, food handling. and company policies.
- Resolved customer complaints into workable solutions.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Quality Assurance Specialist
Fed Ex Ground
Madison , AL
08.2019 - 03.2020
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Transmitted documents, organized revisions and tracked changes.
- Ensured quality handling and delivering of all packages within hub in accordance with company policies and procedures.
Assistant Manager
IGA Crossroads
Madison , AL
10.2018 - 09.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained 25 staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Collaborated with vendors to ensure accurate inventory counts.
- Submitted orders for new inventory.
- Generated spreadsheets detailing sales information.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Reflections Home Furnishings
Meridianville , AL
01.2018 - 09.2018
- Introduced and explained sales and promotions to customers while developing positive customer relationships through friendly greetings and excellence in customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Attended monthly meetings with vendors to learn about new products and features.
- Carefully calculated all applicable fees and taxes in hand written form for all customer checkouts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager
Gates Cleaners
Madison , AL
01.2012 - 05.2017
- Quickly advanced to management within 10 month period by becoming leader to others on accuracy and customer service relations.
- Onboarded new employees with training and new hire documentation.
- Watched and monitored all daily mark-ins to ensure accuracy.
- Performed daily calculations of inventory status.
- Provided daily accounting for all business data.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
Customer Service Representative
Quick Cash Loans
Huntsville , AL
09.2010 - 01.2012
- Performed daily assessments of check advance loans and title loans.
- Effectively managed and followed all rules and regulations set forth by state banking department on all loans.
- Carefully managed time and finances by thoroughly ensuring potential customers meet criteria set forth.
- Opened and closed business, including daily accounting and balancing.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Assistant Manager
ThriftMart
Huntsville , United States
06.2007 - 10.2010
- Opened and closed store while managing daily finances.
- Planned various promotions and events for business while working closely with Paralyzed Veterans Of America by assisting with donations.
- Conducted daily warehouse task operations of donations by monitoring cart weight evaluations.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate 30 staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
No Degree - Accounting
Calhoun Community College
Huntsville, ALHigh School Diploma -
Johnson High School
Huntsville, AL05.1997
Skills
- Leadership
- Team Management
- Customer Service
- Management
- Performance Tracking and Evaluations
- Clerical Experience
- Organizational Skills
- Accounting
- Merchandising
- Collections
- Inventory Control
- Sales Tracking
- Shift Scheduling
- Store Opening and Closing
- Records Organization and Management
- Cost Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Downtown Rescue Mission Inc. Thrift Store
01.2022 - 07.2022
Assistant Manager
Edgars Bakery
06.2021 - 01.2022
Quality Assurance Specialist
Fed Ex Ground
08.2019 - 03.2020
Assistant Manager
IGA Crossroads
10.2018 - 09.2019
Customer Service Representative
Reflections Home Furnishings
01.2018 - 09.2018
Manager
Gates Cleaners
01.2012 - 05.2017
Customer Service Representative
Quick Cash Loans
09.2010 - 01.2012
Assistant Manager
ThriftMart
06.2007 - 10.2010
No Degree - Accounting
Calhoun Community College
High School Diploma -
Johnson High School
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