DUK BANG
Sterling,VA
Summary
Bilingual service consultant with experience guiding customers through service recommendations, repair estimates, and insurance claim details. Known for balancing customer concerns, business needs, and administrative accuracy while keeping communication clear and professional. Brings a steady, relationship-driven approach to customer support, documentation, and follow-up.
Overview
2
2
Languages
6
6
years of professional experience
Work History
SERVICE CONSULTANT / INTERNAL ADVISOR
Audi of Tysons Corner
Tysons Corner, VA
03.2022 - Current
- Client Relationship Management: Build and maintain strong customer relationships by understanding individual needs, providing personalized assistance, and delivering a professional customer experience.
- Consultative Sales: Evaluate customer concerns, explain recommended services, present repair estimates, and help customers make informed decisions about their vehicles.
- Needs Assessment: Ask questions to understand customer priorities, financial considerations, and expectations before recommending appropriate solutions.
- Objection Handling: Address customer concerns regarding repair costs, service recommendations, and timelines through clear communication, patience, and problem-solving.
- Cross-Department Collaboration: Coordinated with technicians, parts departments, management, and insurance representatives to efficiently address customer needs.
- Customer Retention: Maintained communication during service process, provided updates, and built customer confidence through transparency and consistent follow-up.
- Claims Processing: Assisted with overseas insurance claims by reviewing documentation, coordinating with relevant departments, ensuring accurate processing and timely follow-up.
- Administrative & Technical Skills: Utilize dealership management systems, Microsoft Office, and reporting tools to manage customer records, estimates, documentation, and daily operations.
INDEPENDENT SALES REPRESENTATIVE / PRODUCT & SERVICE SPECIALIST
Ecostream Mobile
Reston, VA
03.2022 - 04.2023
- Identified potential customers and generated business opportunities by tailoring presentations of products and services to their individual needs.
- Conducted product demonstrations and articulated service benefits to residential and commercial clients, enhancing their understanding and engagement.
- Managed the sales process from initial customer contact through closing and post-sale support.
- Addressed customer objections and concerns, providing solutions that ensured customer satisfaction while aligning with business objectives.
- Developed customer relationships through consistent communication, follow-ups, and personalized service.
- Independently managed scheduling, invoices, payments, and customer records.
SERVER / BARTENDER
Akira Ramen
Columbia, MD
09.2020 - 03.2022
- Delivered exceptional customer service in a fast-paced environment while managing multiple customer needs simultaneously.
- Recommended menu items and additional products, enhancing customer satisfaction and increasing sales.
- Resolved customer complaints, fostering positive relationships and ensuring repeat business.
- Developed strong interpersonal and communication skills by interacting with customers from diverse backgrounds.
- Handled payments, cash transactions, and daily financial responsibilities with accuracy.
- Trained new employees and supported daily operations, contributing to a cohesive team environment.
Education
Associate of Applied Science - Automotive Engineering
Northern Virginia Community College (NOVA)
12-2025
Skills
- Client relationship management
- Consultative sales
- Needs assessment
- Objection handling
- Retention strategies
- Sales and business development
- Business development
- Claims management
- Automotive insurance knowledge
- CRM software expertise
- Microsoft Office Suite proficiency
- Google Workspace proficiency
- Service process optimization
- Problem-solving abilities
- Cross-cultural communication
- Communication skills
- Active listening
- Relationship building
- Professional presentation skills
- Team collaboration
- Lead generation
- Service process optimization
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
SERVICE CONSULTANT / INTERNAL ADVISOR
Audi of Tysons Corner
03.2022 - Current
INDEPENDENT SALES REPRESENTATIVE / PRODUCT & SERVICE SPECIALIST
Ecostream Mobile
03.2022 - 04.2023
SERVER / BARTENDER
Akira Ramen
09.2020 - 03.2022
Associate of Applied Science - Automotive Engineering
Northern Virginia Community College (NOVA)