Summary
Overview
Work History
Education
Skills
Timeline
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Duke Hall

Mesa,AZ

Summary

Dynamic business owner with a proven track record at H&W Excavation LLC, excelling in strategic business development and project oversight. Recognized for enhancing customer service and streamlining operations, I leverage a detail-oriented approach to drive efficiency and foster collaboration, ensuring successful project outcomes and high client satisfaction.

Overview

13
13
years of professional experience

Work History

Business Owner

H&W Excavation LLC
07.2025 - 11.2025
  • Developed business strategies to enhance customer engagement and drive sales growth.
  • Managed day-to-day operations, ensuring efficient workflow and resource allocation.
  • Conducted market research to identify trends and opportunities for product expansion.
  • Established relationships with suppliers to secure quality materials at competitive prices.

Customs Manager

Shaffer Underground LLC
05.2022 - 09.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Coordinated project schedules and resource allocation to meet deadlines effectively.
  • Managed subcontractor performance, fostering collaboration and communication among teams.
  • Conducted site inspections to identify potential issues and enforce corrective actions.
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Coordinated permit acquisition processes for smooth progress on all construction projects.
  • Monitored job site for hazards, ensuring compliance with safety regulations.
  • Led team in daily operations, ensuring adherence to company policies and procedures.
  • Streamlined workflow processes, improving efficiency and reducing bottlenecks.
  • Managed a minimum of 6 ongoing projects simultaneously

Fulfillment Manager

Alumi-Cover Awning Co.
07.2012 - 04.2022
  • OOversaw daily fulfillment operations, ensuring timely processing of orders and accuracy in shipments.
  • Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
  • Trained and mentored team members on best practices for inventory management and order fulfillment.
  • Analyzed fulfillment metrics to identify trends and drive continuous improvement initiatives.
  • Developed standard operating procedures to ensure compliance with safety regulations and operational standards.
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
  • Enhanced warehouse organization with a focus on space optimization and product accessibility.
  • Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
  • Trained and supervised team members to ensure consistency in performance and adherence to company policies.
  • Managed the fulfillment of over 500,000 dollars in merchandise delivered to customers on a weekly basis, via will call and delivery

Education

GED -

Pima Community College
Tucson, AZ
05.2004

Skills

  • Service excellence
  • Customer service expertise
  • Detail-oriented approach
  • Persistent and focused
  • Strategic business development
  • Project oversight

Timeline

Business Owner

H&W Excavation LLC
07.2025 - 11.2025

Customs Manager

Shaffer Underground LLC
05.2022 - 09.2025

Fulfillment Manager

Alumi-Cover Awning Co.
07.2012 - 04.2022

GED -

Pima Community College
Duke Hall