Duke Hall
Mesa,AZ
Summary
Dynamic business owner with a proven track record at H&W Excavation LLC, excelling in strategic business development and project oversight. Recognized for enhancing customer service and streamlining operations, I leverage a detail-oriented approach to drive efficiency and foster collaboration, ensuring successful project outcomes and high client satisfaction.
Overview
13
13
years of professional experience
Work History
Business Owner
H&W Excavation LLC
07.2025 - 11.2025
- Developed business strategies to enhance customer engagement and drive sales growth.
- Managed day-to-day operations, ensuring efficient workflow and resource allocation.
- Conducted market research to identify trends and opportunities for product expansion.
- Established relationships with suppliers to secure quality materials at competitive prices.
Customs Manager
Shaffer Underground LLC
05.2022 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Coordinated project schedules and resource allocation to meet deadlines effectively.
- Managed subcontractor performance, fostering collaboration and communication among teams.
- Conducted site inspections to identify potential issues and enforce corrective actions.
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Coordinated permit acquisition processes for smooth progress on all construction projects.
- Monitored job site for hazards, ensuring compliance with safety regulations.
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Streamlined workflow processes, improving efficiency and reducing bottlenecks.
- Managed a minimum of 6 ongoing projects simultaneously
Fulfillment Manager
Alumi-Cover Awning Co.
07.2012 - 04.2022
- OOversaw daily fulfillment operations, ensuring timely processing of orders and accuracy in shipments.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Analyzed fulfillment metrics to identify trends and drive continuous improvement initiatives.
- Developed standard operating procedures to ensure compliance with safety regulations and operational standards.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Enhanced warehouse organization with a focus on space optimization and product accessibility.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
- Managed the fulfillment of over 500,000 dollars in merchandise delivered to customers on a weekly basis, via will call and delivery
Education
GED -
Pima Community College
Tucson, AZ05.2004
Skills
- Service excellence
- Customer service expertise
- Detail-oriented approach
- Persistent and focused
- Strategic business development
- Project oversight
Timeline
Business Owner
H&W Excavation LLC
07.2025 - 11.2025
Customs Manager
Shaffer Underground LLC
05.2022 - 09.2025
Fulfillment Manager
Alumi-Cover Awning Co.
07.2012 - 04.2022
GED -
Pima Community College