Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Duke Tatom

Honolulu,HI

Summary

Over three years of experience in hospitality, known for delivering warm, thoughtful service, rooted in the spirit of Aloha, and care. Experienced in creating memorable guest experiences, resolving concerns with care, and working collaboratively to ensure smooth, efficient operations. Brings strong communication skills, cultural attentiveness, and a genuine passion for all people.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Waiter

Stage Restaurant and Amuse Wine Bar
Honolulu, USA
10.2024 - Current
  • Ensures exceptional customer experiences from arrival to departure, managing orders and food service with Aloha.
  • Explains menu items in detail, enhancing customer understanding and satisfaction.
  • Managed small and large events, ensuring seamless execution and guest enjoyment.
  • Demonstrated wine service expertise, applying proper etiquette and extensive knowledge.
  • Maintains the cleanliness of the restaurant through efficient, thorough cleaning, and efficient resetting procedures.

Barista

MCBH MCCS
Kailua, USA
03.2023 - 11.2024
  • Employed by the Marine Corps Base of Hawai'i to ensure wonderful service to our families of active duty and veteran members of the island.
  • Maintained cleanliness and organization of the coffee bar area at all times, for a pleasant customer experience.
  • Responded effectively to customer complaints or concerns by listening attentively, and resolving issues promptly.
  • Created customer connections through the craft and service provided every day to our cherished and valued customers.

Barista/Shift Leader

Sharetea Hawai'i
'Aiea, USA
09.2021 - 12.2023
  • Trained new baristas on proper drink-making techniques, and customer service standards.
  • Cooks all toppings in-house, while following correct food safety techniques and rules, and enforcing and encouraging these practices for the staff.
  • Handles every customer interaction on shift with care and Aloha, ensuring that every customer leaves happy and satisfied with their visit.

Education

High school diploma - Liberal Arts & Sciences

Kamehameha Schools Kapālama
Honolulu, HI
05-2021

Skills

Luxury customer service and assistance, kind and caring hospitality, event coordination experience, time management and staff oversight, crew members, and team players, food handling safety, extensive wine and drink knowledge, first aid training and procedures

Certification

Position and License Type: Manager

Trade Name: STAGE RESTAURANT

Server Training Date: 11/01/2024

Acquired: 11/04/2024

References

References available upon request.

Timeline

Server/Waiter

Stage Restaurant and Amuse Wine Bar
10.2024 - Current

Barista

MCBH MCCS
03.2023 - 11.2024

Barista/Shift Leader

Sharetea Hawai'i
09.2021 - 12.2023

High school diploma - Liberal Arts & Sciences

Kamehameha Schools Kapālama

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Duke Tatom