Dulasha Amaratunga
Winner Worldwide Pvt Ltd
Urbandale,IA
21
years of professional experience
Work History
Student Administration Officer
1 Year 2 Months- Manage student enrollment, registration, and admission processes.
- Respond to student inquiries by phone, email, and in person.
- Schedule classes, placement tests and students.
- Assist with tuition payments, invoices, receipts, and other administrative matters, as required.
- Ensure student information is handled confidentially and in accordance with institutional policies.
- Support teachers and staff with classroom and student administration.
Call Center Agent
2 Years 4 Months- Make outbound calls to existing and prospective customers to introduce banking products and services.
- Generate leads and schedule appointments for banking or sales representatives when appropriate.
- Maintain a professional and courteous approach during all customer interactions.
- Protect customer information and maintain strict confidentiality at all times.
- Conduct follow-up calls to maintain customer relationships and support customer retention.
- Perform other duties as assigned by management.
Banking Recovery Officer
2 Years 6 Months- Manage and monitor overdue, delinquent, and non-performing customer accounts.
- Contact customers by phone, email, and written correspondence regarding outstanding payments.
- Review customer account information and payment history to determine appropriate recovery strategies.
- Ensure all recovery activities comply with banking policies, regulatory requirements, and fair debt collection practices.
- Identify potential risks and recommend appropriate actions to minimize financial losses.
- Process and record recovered payments accurately and in a timely manner.
Telemarking Agent
2 Years 8 Months- Make outbound calls to existing and prospective customers to introduce banking products.
- Identify customer needs through effective questioning and active listening.
- Achieve assigned daily, weekly, and monthly call and sales targets.
- Maintain a professional and courteous approach during all customer interactions.
- Follow applicable banking, privacy, and telemarketing regulations.
Education
High School Diploma
Early Childhood Education - Early Childhood Education And Child Psycology
Referees
Rachel Terlop
Rachel.terlop@simpson.edu
Teacher - Simpson college
Early childhood special education
614-209-1289
Mike Hastie
mikeyflash70@gmail.com
Bussiness Execution Consultant
Wells Fargo Home Morgage
515-360-6421
Timeline
Student Administration Officer
Winner Worldwide Pvt Ltd
01.2019 - 03.2020Read More
Call Center Agent
HSBC Bank
01.2005 - 05.2007Read More
Banking Recovery Officer
Peoples Bank
06.2001 - 12.2003Read More
Telemarking Agent
Standard Chartered Bank
01.1999 - 09.2001Read More
Musaeus College
High School Diploma
Read More
Shalford Institute
Early Childhood Education from Early Childhood Education And Child Psycology
Read More