Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dulbert Jean-Baptiste

Indianapolis,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Supervisor

GXO
Clayton , IN
08.2021 - 04.2025
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Hired team members and trained in collaborative team environment.
  • Complied with company policies, objectives and communication goals.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted employee observations and documented findings.
  • Trained new employees on company policies and procedures.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 100 employees in daily operations.

Customer Service Delivery Driver

Kroger
Indianapolis, IN
03.2023 - 08.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Handled merchandise in accordance with product handling standards.

Team Leader

FedEx Express
Indianapolis, IN
09.2020 - 08.2021
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current. And reconciled at the end of each day
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Kept work flowing smoothly in and out of department by working closely with other department of the warehouse and other personnel to coordinate movements.
  • Rotated through series of different stations based on team needs.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth. So we can deliver purple promise

Customer Service Specialist

Walgreens
West Palm Beach, FL
04.2020 - 12.2020
  • Assisted customers in making payments on accounts and setting up payment plans. Over the phone.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Relayed productive customer feedback to marketing teams.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Teller

Wells Fargo
West Palm Beach, FL
11.2016 - 02.2020
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Trained employees on cash drawer operation.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.

Assistant Store Manager

Mobil Gas Station
Jupiter, FL
04.2013 - 11.2016
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.

Education

Bachelor of Arts - Cybersecurity

Southern New Hampshire University
Hooksett, NH
01-2025

Associate of Arts - Network Technician

Florida Career College - Miami
West Palm Beach, FL
01.2020

High School Diploma -

CIH
Haiti
06.2011

Skills

  • Team Supervision
  • Training
  • Client support
  • Issue resolution
  • Safety
  • Policies and procedures implementation
  • Workforce training
  • Performance reporting

Languages

English
Full Professional
French
Full Professional
Haitian Creole
Native/ Bilingual

Timeline

Customer Service Delivery Driver

Kroger
03.2023 - 08.2023

Supervisor

GXO
08.2021 - 04.2025

Team Leader

FedEx Express
09.2020 - 08.2021

Customer Service Specialist

Walgreens
04.2020 - 12.2020

Teller

Wells Fargo
11.2016 - 02.2020

Assistant Store Manager

Mobil Gas Station
04.2013 - 11.2016

Bachelor of Arts - Cybersecurity

Southern New Hampshire University

Associate of Arts - Network Technician

Florida Career College - Miami

High School Diploma -

CIH

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