Dulce Alcantar
Los Angeles,CA
Summary
Results-driven professional with a proven track record of acquiring valuable qualities and skills. Committed to contributing to the success of teams and individuals by offering services that positively impact their future. Demonstrates enthusiasm and a strong desire to make a meaningful contribution towards achieving collective goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Special Needs Network Inc
01.2024 - Current
- Providing 1:1 ABA therapy by using research based methods
- Providing high quality care by applying evidence-based techniques
- Providing therapy both at home and at family centers
- Create a relationship with parents by involving them into sessions
- Collecting and analyzing data on Central Reach
- Documenting ABC data
- Working along the supervision of both BC and BCBA
- Bending, running, playing and running individual programs with clients
Care Connections Representative
Molina Healthcare
08.2021 - 05.2022
- As a care connections representative my primary focus was to make outbound calls to members of Molina who had Medicaid, Medicare and Marketplace coverage throughout 14 states to schedule a preventive health assessment for members with a nurse practitioner, which was a service provided to all Molina members, along with other responsibilities Multitask with outbound and also incoming calls
- Demonstrate empathy to members
- Transfer calls to the correct department, do research to find contact number for members
- Also contact pharmacies to receive most updated information for member we weren't unable to reach
- Perform timely documentation in electronic medical record and verify members insurance
- Multi-task with both outbound and inbound calls
Education
Bachelors - Sociology
Cal State Dominguez Hills
Carson, CA12.2024
Associate of Arts - Sociology
El Camino College
Torrence, CA06.2019
Skills
- Bilingual
- Multitask
- Passionate
- Communication skills
- Organizational skills
- Time Management
- Scheduling
- Compassionate
Certification
CPR
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Behavioral Technician
Special Needs Network Inc
01.2024 - Current
Care Connections Representative
Molina Healthcare
08.2021 - 05.2022
Associate of Arts - Sociology
El Camino College
Bachelors - Sociology
Cal State Dominguez Hills
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