Dulce BANKS
Ahoskie
Summary
Dynamic professional with a proven track record in customer service and efficient delivery. Known for reliability, strong navigation skills, and effective communication, consistently achieving high satisfaction ratings in fast-paced environments.
Dedicated professional with a solid background in delivery and transportation services. Recognized for strong communication, reliability, and the ability to adapt quickly under pressure, ensuring exceptional service delivery and client satisfaction.
Delivery professional prepared for this role with consistent history of meeting delivery deadlines and maintaining positive customer interactions. Known for collaborative efforts and adaptability in fast-paced settings. Brings effective communication and organizational skills, ensuring smooth operations and customer satisfaction.
Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Dasher
Independent Contractor
Virginia Va
06.2016 - 05.2018
- Delivered food orders promptly while ensuring accuracy and quality.
- Navigated delivery routes efficiently using GPS technology and local knowledge.
- Communicated effectively with customers to resolve issues and enhance service experience.
- Maintained high customer satisfaction ratings through reliable service and timely deliveries.
- Adapted quickly to changing schedules and high-demand periods, ensuring consistent service delivery.
- Managed multiple deliveries simultaneously while prioritizing tasks effectively for optimal efficiency.
- Utilized mobile applications for order tracking, enhancing organization and workflow management.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Developed and maintained professional relations between customer, store personnel, and company.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
Uber Driver
Independant Contractor
Virginia, Portsmouth
02.2015 - 04.2016
- Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality to enhance rider experience and safety.
- Utilized GPS technology to optimize routes and minimize travel time.
- Communicated effectively with passengers to address inquiries and ensure satisfaction.
- Adapted quickly to changing traffic conditions and rider demands for efficient service delivery.
- Demonstrated strong time management skills while handling multiple ride requests simultaneously.
- Delivered passengers to destinations safely and on time.
Lyft Driver
Independent Contractor
Virginia, Newport News
06.2014 - 03.2015
- Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
- Delivered exceptional customer service by addressing passenger inquiries and concerns promptly.
- Maintained vehicle cleanliness and functionality to enhance rider safety and comfort.
- Utilized GPS technology to optimize routes for reduced travel time and improved efficiency.
- Demonstrated flexibility by adapting to varying schedules, peak times, and rider demands.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Delivered passengers to destinations safely and on time.
Probation Case Manger 2
State of Maryland
Towson, MD
01.2005 - 05.2013
- Coordinated client assessments to identify service needs and develop individualized care plans.
- Facilitated communication between clients and service providers to ensure timely support delivery.
- Monitored case progress, adjusting strategies based on client feedback and changing circumstances.
- Conducted regular follow-ups to evaluate client satisfaction and service effectiveness.
- Advocated for clients' rights and access to essential services within the community framework.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Inspector Investigator 2
City of Baltimore
Baltimore, MD
12.1993 - 01.2005
- Conducted thorough inspections of public facilities to ensure compliance with safety regulations.
- Developed detailed inspection reports outlining findings and recommendations for improvements.
- Collaborated with city officials to address identified safety issues and implement corrective actions.
- Trained junior inspectors on best practices in inspection techniques and safety protocols.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Security Site Supervisor
Allied Universal Security
Baltimore, MD
04.1990 - 10.1992
- Supervised security personnel to ensure compliance with protocols and maintain safety standards.
- Conducted regular site inspections to identify potential security vulnerabilities and implement corrective measures.
- Developed and implemented training programs for staff on emergency response procedures and conflict resolution techniques.
- Coordinated communication between security teams and local law enforcement during incidents or emergencies.
- Managed client relationships, ensuring satisfaction through effective communication and tailored security solutions.
- Recorded incident reports with detailed accounts of occurrences.
Education
Bachelor of Science - Criminal Justice
Johnson Unvirsity
North Carolina05-1983
High School Diploma -
Walbrook
Baltimore, MD06-1978
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Professional appearance
- Strong navigation skills
- Efficient multitasking
- Excellent time management
- Customer service
- Good driving record
- Delivery confirmations
- Valid Driver's license
- GPS navigation
- Excellent communication
Websites
Certification
HIPAA Compliance Essentials
OSHA Bloodborne Pathogens(BBP) - Health & Safety
TWIC
First Aid/CPR/AED
Timeline
Dasher
Independent Contractor
06.2016 - 05.2018
Uber Driver
Independant Contractor
02.2015 - 04.2016
Lyft Driver
Independent Contractor
06.2014 - 03.2015
Probation Case Manger 2
State of Maryland
01.2005 - 05.2013
Inspector Investigator 2
City of Baltimore
12.1993 - 01.2005
Security Site Supervisor
Allied Universal Security
04.1990 - 10.1992
Bachelor of Science - Criminal Justice
Johnson Unvirsity
High School Diploma -
Walbrook