Dulce Bustamante
Sherman,TX
Summary
Over 5 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure in a professional environment. Ready to help team achieve company goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Direct Auto Insurance
06.2022 - 04.2025
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Finalized sales and collected necessary deposits.
- Designed presentations and marketing materials to promote insurance products.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
- Implemented referral program that significantly increased number of new clients.
- Increased policy renewal rates with personalized follow-up strategies.
- Achieved top sales agent status through consistent delivery of outstanding customer service and expert product knowledge.
- Collaborated with underwriters to expedite approval process for clients.
- Generated leads through cold-calling, networking and other outreach methods.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Preschool Lead Teacher
Friendship Corner Christian Preschool
08.2021 - 05.2022
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Implemented curriculum to enhance classes with learning-focused activities.
- Promoted physical, mental and social development using classroom games and activities.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Allowed for ample outdoor recreation time to support physical development.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Provided open and loving environment where children direct learning process.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
- Assisted and supervised 9 children through entire school day.
Cahier/Loan Officer/sales Representative
Cash America
09.2018 - 07.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register to record all transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Communicated with customer to understand needs and concerns.
- Identified, monitored and resolved potential problematic customer issues.
- Educated customers about billing, payment processing and support policies and procedures.
Assembly Line Worker
Mary Kay
07.2020 - 04.2021
- Assisted quality assurance by inspecting items and removing defective parts.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Performed hand-finishing of final products after assembling component parts for items.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
- Calibrated equipment to maintain optimal performance.
- Boxed, labeled and transported items to support assembly operations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Cashier/Cook
El Rancho Supermercado
09.2017 - 09.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Ordered and received products and supplies to stock kitchen areas.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Tasted, smelled and pierced food with fork to verify sufficient cooking.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Interacted with guests to obtain feedback on product quality and service levels.
- Suggested and described items based on guest preferences.
- Explained current promotions and new menu items.
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Operated cash register to record transactions accurately and efficiently.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Mckinney High School
McKinney, TX06.2018
Skills
- Bilingual
- Basic Mathematics
- Data Entry
- 10-Key Typing
- Verbal and Written Communication
- Customer Service
- Time Management
- Strong attention to safe food handling procedures
- Cleaning and Sanitizing
- Fine Motor Skill Development
- Strong Work Ethic and Dependable
- Upbeat and Positive Personality
- Refunds and Returns Management
- Product Packaging
- Customer Complaint Resolution
- Curriculum Design
- Product Tagging and Categorization
- Quick Learner
- Multitasking and Organization
- Payment Processing
- Organizing and Distributing Materials
- Loan paperwork
- Marketing strategy development
- HIPAA compliance
- Call center customer service
- Quotes and sales
- Cold calling
- Team leadership
Certification
- Licensed Insurance Agent
Timeline
Insurance Sales Agent
Direct Auto Insurance
06.2022 - 04.2025
Preschool Lead Teacher
Friendship Corner Christian Preschool
08.2021 - 05.2022
Assembly Line Worker
Mary Kay
07.2020 - 04.2021
Cahier/Loan Officer/sales Representative
Cash America
09.2018 - 07.2021
Cashier/Cook
El Rancho Supermercado
09.2017 - 09.2018
High School Diploma -
Mckinney High School
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