Dulce Chavez
Orange,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Reg E Specialist
Stellar Bank
01.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
- Review fraud trends and complete common point of purchase analysis makes recommendations to management for new or updates to existing rules models and profiles
- Processing debit card dispute claims initiated by customers
- Provide customer support service support to branch personnel ,customer's, and customer experience center assisting with questions and issues resolution
Electronic Banking Specialist
Community Bank of Texas
08.2018 - 01.2023
- Process VISA debit card adjustments and disputes with strict adherence to Regulation E
- - Process VISA chargebacks when necessary
- - Order debit cards and perform card maintenance
- -Review monthly new card reissue report and ensure changes are made prior to card production
- -Help team when there is a debit card breach at a merchant ACH Processing
- - Process ACH batches originated via our business cash management service
- -Assist our personal and business customers on the phone when they get locked out of their online banking accounts and need password resets
- - Assist customers to ensure they are using the correct browser for their electronic device
- - Respond to customers' email inquiries received from online banking an d our website
- - Provide support to our consumers that use online banking, POP money, remote deposit c apture and bill pay
- - Provide support to our business customers with cash management services such as wire transfers,ACH origination, bill pay and remote deposit
- - Review maintenance reports to ensure accuracy of the online banking registrations
- - Support Electronic Banking Manager in other duties as assigned
- Provide back up within the Electronic Banking department as needed
Teller
Woodforest National Bank
06.2014 - 08.2018
- Processes a variety of customer t,ransactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
- -Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary.
- -Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
- -Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
- -Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
- -Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
- -Practices branch security procedures and protects customer confidentiality and privacy.
- -Performs other job related duties or special projects as assigned.
Back and Front Office Medical Assistant
Dr. Moses Wilcox
04.2013 - 02.2014
- Externship and Employment
- Checked patients in/out of facility
- Triage
- Vitals
- Charted patient history
- Pulled and filed charts
- Typed patient letters
- Pull EOB and patient billing/coding
- Verification of Insurance
- Sent laboratory orders
- Data entry into AMS
- Assist with minor office procedures
- Instructed patients urination flow testing and 24 hour specimens
- Answered phones, scheduled appointments, and other duties as assigned
Sales Associate
Bealls
09.2007 - 06.2013
- Sell specific products and services to consumers
- -Demonstrate products and show consumers how to maximize their features
- -Explain different customizable features
- -Process orders in person and over the phone
- - Check inventory to ensure product is in stock
- -Remove security devices, fold clothes, and place neatly in bag.
- -Collect methods of payment and dispense change
- -Operate cash registers
- -Count the day's money transactions at the end of the day
- -Set up display cases
- -Stock shelves
- -Ensure pricing is correct
- -Restock clothes that have been tried on and fold neatly
Education
Medical Billing and Coding Program -
Kaplan College
Beaumont, TXDiploma -
Bridge City High School
Bridge City, TXCertificate in Dental Assisting -
Lamar State College
Orange, TX10.2010
Skills
- Knowledge of CPT, ICD-9-CM, HCPCS coding (inpatient and outpatient) HIPAA training and CPR certified Health information management: patient information, forms, charts, and authorization for treatment Collecting and coding for highest reimbursement possible Knowledge of Medicare, Medicaid, TRICARE, CHAMPVA, BC/BS, Worker's Compensation, Disability Insurance claims filing, and appeals process
- Banking
- Basic maths
- 10 key typing
- Financial services
Languages
Spanish
Native or Bilingual
Timeline
Reg E Specialist
Stellar Bank
01.2023 - Current
Electronic Banking Specialist
Community Bank of Texas
08.2018 - 01.2023
Teller
Woodforest National Bank
06.2014 - 08.2018
Back and Front Office Medical Assistant
Dr. Moses Wilcox
04.2013 - 02.2014
Sales Associate
Bealls
09.2007 - 06.2013
Medical Billing and Coding Program -
Kaplan College
Diploma -
Bridge City High School
Certificate in Dental Assisting -
Lamar State College
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