Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic
Dulce Contreras

Dulce Contreras

Sylmar,CA

Summary

CSUN Environmental and Occupational Heath Student Association

President

CSUN Health Education Student Organization

Treasurer

CSUN University Ambassadors

Ambassador

Overview

2
2
years of professional experience
1
1
Certification

Work History

Calfresh Student Assistant

CSUN Calfresh Outreach
07.2024 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved client satisfaction with timely and thorough communication regarding their cases, including updates on application status.
  • Increased efficiency by conducting comprehensive assessments of applicant''s financial resources, living arrangements, and other relevant factors.
  • Ensured data privacy compliance by adhering to strict confidentiality protocols.

Intern,Dietary Clerk

Dignity Health Medical Center
09.2023 - 09.2024
  • Ensures a positive customer service experience through phone calls to nurses and patients.
  • Manages system to print reports and batch orders, input and take orders for meals,edit dislikes/allergies.
  • Revise meals such as providing the appropriate amount of nutrients distributed through 3 meals daily.
  • Printed menus, tray tickets, tallies and nourishment labels.

Team Crew Member

McDonald's Corporation
07.2022 - 09.2022


  • Took initiative to help coworkers adjust and work efficiently.
  • Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
  • Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.

Education

Bachelor of Science - Environmental And Occupational Health

California State University Northridge
Northridge, CA
05-2027

Minor - Quality Management And Assurance

California State University Northridge
Northridge, CA
05-2027

Skills

  • Data organization
  • Administrative tasks
  • Academic standards
  • Bilingual (English and Spanish)
  • Communication skills
  • Customer Service
  • Leadership
  • Detail-Oriented
  • Time -Management
  • MS Office

Certification

  • Basic Life Support Certification (BLS), Dec 2024
  • CPR/AED Certification, Dec 2024
  • Microsoft Computer Operation/1:Applications Certification, Dec 2023
  • Microsoft Computer Operation/1:Foundations Certification, Nov 2023
  • ServSafe Food Handler's Certification, Dec 2022
  • Premier Food Safety Food Handler's Certification, Jun 2022


Awards


  • Dean's List, Spring 2024
  • Awarded Certificate of Recognition, City Of Los Angeles, Sep 2024
  • Excellence in Chemistry, May 2023
  • LAUSD Seal of Biliteracy in Spanish, May 2023
  • CDE Seal of Biliteracy in Spanish, May 2023

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Calfresh Student Assistant

CSUN Calfresh Outreach
07.2024 - Current

Intern,Dietary Clerk

Dignity Health Medical Center
09.2023 - 09.2024

Team Crew Member

McDonald's Corporation
07.2022 - 09.2022

Bachelor of Science - Environmental And Occupational Health

California State University Northridge

Minor - Quality Management And Assurance

California State University Northridge

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Dulce Contreras