Dulce Contreras
Sylmar,CA
Summary
CSUN Environmental and Occupational Heath Student Association
President
CSUN Health Education Student Organization
Treasurer
CSUN University Ambassadors
Ambassador
Overview
2
2
years of professional experience
1
1
Certification
Work History
Calfresh Student Assistant
CSUN Calfresh Outreach
07.2024 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved client satisfaction with timely and thorough communication regarding their cases, including updates on application status.
- Increased efficiency by conducting comprehensive assessments of applicant''s financial resources, living arrangements, and other relevant factors.
- Ensured data privacy compliance by adhering to strict confidentiality protocols.
Intern,Dietary Clerk
Dignity Health Medical Center
09.2023 - 09.2024
- Ensures a positive customer service experience through phone calls to nurses and patients.
- Manages system to print reports and batch orders, input and take orders for meals,edit dislikes/allergies.
- Revise meals such as providing the appropriate amount of nutrients distributed through 3 meals daily.
- Printed menus, tray tickets, tallies and nourishment labels.
Team Crew Member
McDonald's Corporation
07.2022 - 09.2022
- Took initiative to help coworkers adjust and work efficiently.
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
- Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.
Education
Bachelor of Science - Environmental And Occupational Health
California State University Northridge
Northridge, CA05-2027
Minor - Quality Management And Assurance
California State University Northridge
Northridge, CA05-2027
Skills
- Data organization
- Administrative tasks
- Academic standards
- Bilingual (English and Spanish)
- Communication skills
- Customer Service
- Leadership
- Detail-Oriented
- Time -Management
- MS Office
Certification
- Basic Life Support Certification (BLS), Dec 2024
- CPR/AED Certification, Dec 2024
- Microsoft Computer Operation/1:Applications Certification, Dec 2023
- Microsoft Computer Operation/1:Foundations Certification, Nov 2023
- ServSafe Food Handler's Certification, Dec 2022
- Premier Food Safety Food Handler's Certification, Jun 2022
Awards
- Dean's List, Spring 2024
- Awarded Certificate of Recognition, City Of Los Angeles, Sep 2024
- Excellence in Chemistry, May 2023
- LAUSD Seal of Biliteracy in Spanish, May 2023
- CDE Seal of Biliteracy in Spanish, May 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Calfresh Student Assistant
CSUN Calfresh Outreach
07.2024 - Current
Intern,Dietary Clerk
Dignity Health Medical Center
09.2023 - 09.2024
Team Crew Member
McDonald's Corporation
07.2022 - 09.2022
- Basic Life Support Certification (BLS), Dec 2024
- CPR/AED Certification, Dec 2024
- Microsoft Computer Operation/1:Applications Certification, Dec 2023
- Microsoft Computer Operation/1:Foundations Certification, Nov 2023
- ServSafe Food Handler's Certification, Dec 2022
- Premier Food Safety Food Handler's Certification, Jun 2022
Bachelor of Science - Environmental And Occupational Health
California State University Northridge
Minor - Quality Management And Assurance
California State University Northridge
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