Dulce Coronado
Henderson,NV
Summary
Adept at enhancing patient experiences and streamlining clinic operations, I leveraged EMR/EHR expertise and multilingual abilities at Surgeons Surgery Center. My proactive approach in medical assistance and customer service, including handling high-stress situations with professionalism, significantly improved clinic efficiency and patient satisfaction. Demonstrated excellence in compliance with FAA and TSA regulations, underscoring my commitment to safety and security.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Surgeons Surgery Center
Las Vegas, NV
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Ground Operations Agent
JetBlue
Las Vegas, NV
05.2022 - Current
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
Customer Service Representative
KLM Airlines
Las Vegas, NV
01.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with other law enforcement agencies to apprehend individuals attempting to cross the border illegally.
- Supported customs operations by ensuring accurate classification and valuation of imported goods for proper taxation purposes.
- Conducted thorough background checks on international travelers, utilizing various databases for risk assessment purposes.
- Maintained a high level of professionalism in high-pressure situations, effectively managing confrontations with non-compliant individuals.
Education
Patient Care
Las Vegas Medical Assistant School
Henderson, NV11.2023
Parkridge Private School
Long Beach, CA2015
Skills
- EMR / EHR
- CPR
- Fluent in Languages
Timeline
Medical Assistant
Surgeons Surgery Center
05.2023 - Current
Ground Operations Agent
JetBlue
05.2022 - Current
Customer Service Representative
KLM Airlines
01.2020 - 12.2021
Patient Care
Las Vegas Medical Assistant School
Parkridge Private School