Dulce Coronado
Highly motivated to meet all customer expectations to create great memorably experience with the service received. Team player; able to work under pressure in a fast paced environment when needed and necessary. Always carry a self positive attitude and respect to others.
Work History
Customer Service Representative
3 MonthsGreet and welcome passengers with a smile, help them in the check in process in a timely and efficient manner in order to get to their final destination.
Document passenger luggage weight, tag bag to properly droop baggage on the airport conveyor belt at the same time making sure security questions are asked regarding hazardous materials.
Work gates, board customers and make sure all international passengers meet with FAA and CBP policies and regulations.
Bring cabin crew back and from the airplane, after proper protocol is followed.
Help CBP personnel translate for foreign customers.
Customer Service Associate
11 Months- Assisted customers in resolving inquiries promptly, fostering enhanced satisfaction and loyalty.
- Supported team in managing high-volume customer interactions during busy periods.
- Face, clean, put away totes in shelves on truck days.
Clerk Secretary/ Back Office Medical Assistant
2 Years 11 Months- Answer telephone calls, help patient schedule appointments.
- Create prescription invoices, create new charts for new patients.
- Upload and assign documents (referrals, EOB’s, surgery history) to patients charts.
- Occasionally help other medical assistants change bandages, remove stitches.
Ground Operations Agent
2 Years 6 Months- Unload and download customers luggage.
- Input bin and fuel load after every flight departure.
- Pushback and marshall airplanes in.
Customer Service Agent
3 Months- Check in Customers for flights
- Board passenger to planes
- Offer great customer service.