Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Dulce Cotzomi Gonzalez

Orange,USA

Summary

Results-driven professional with 15 years of experience in customer service, sales, and restaurant management. Demonstrated success in team leadership, operational efficiency, and enhancing customer satisfaction. Strong adaptability to new environments and rapid acquisition of knowledge. Focused on continuous improvement and contributing to organizational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Charity Care Coordinator

A Charity Care Coordinator
09.2024 - 12.2024
  • Coordinated with healthcare professionals and clients to facilitate care plans, appointments, and service arrangements.
  • Delivered excellent customer service, ensuring smooth communication between clients and healthcare providers.
  • Managed documentation, followed up with clients, and resolved issues promptly to maintain satisfaction.

Supervisor

Liberty National Golf Course
08.2023 - 08.2024
  • Managed daily operations of dining and service areas, ensuring a high standard of guest service and satisfaction.
  • Led and trained a team of hosts, servers, and bartenders, establishing best practices to improve service delivery.
  • Coordinated with kitchen staff to guarantee timely and accurate order processing and delivery.
  • Handled reservations, seating arrangements, and guest inquiries, ensuring a seamless dining experience.
  • Played a pivotal role in organizing and executing events, including golf tournaments and private functions.

Restaurant Manager

Chop't Creative Salad
03.2022 - 07.2023
  • Directed restaurant operations, including staffing, scheduling, inventory management, and customer service.
  • Implemented cost-saving strategies to optimize operational efficiency and increase profitability.
  • Trained and mentored staff to ensure consistent delivery of high-quality service.
  • Managed the restaurant's financial performance, including budgets and expenses, to meet revenue goals.

Assistant Catering Manager

Between The Bread
08.2018 - 03.2020
  • Assisted in planning and executing large-scale catering events, ensuring flawless coordination between clients, vendors, and staff.
  • Managed event setups, food preparation, and service to guarantee smooth event operations.
  • Contributed to the development of catering menus and ensured they met client preferences and market trends.
  • Delivered top-tier customer service, addressing concerns and feedback to ensure high client satisfaction.

Education

Hotel & Restaurant Management Degree -

Katherine Gibbs
New York, NY

Skills

  • Communication and interpersonal skills
  • Microsoft Office proficiency
  • POS system expertise
  • Resy platform knowledge
  • Leadership and team management
  • Sales and negotiation strategies
  • Problem-solving and decision-making
  • Attention to detail
  • Time management and organization
  • Barista experience
  • Bilingual in Spanish
  • Care plan coordination
  • Client advocacy
  • Documentation management
  • Appointment scheduling
  • Problem solving
  • Customer service
  • Event coordination
  • Crisis management
  • Communication skills
  • Team collaboration

Certification

  • Certified in Food Protection
  • Barista Certification

References

Available upon request.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Charity Care Coordinator

A Charity Care Coordinator
09.2024 - 12.2024

Supervisor

Liberty National Golf Course
08.2023 - 08.2024

Restaurant Manager

Chop't Creative Salad
03.2022 - 07.2023

Assistant Catering Manager

Between The Bread
08.2018 - 03.2020

Hotel & Restaurant Management Degree -

Katherine Gibbs

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Dulce Cotzomi Gonzalez