DULCE DOBLADO
Fort Worth
Summary
Efficient Operational Coordinator versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing frontline roles and handling strategic plans to ensure effective operational needs.
Overview
11
11
years of professional experience
Work History
DFW INFLIGHT OPERATIONAL COORDINATOR
American Airlines
11.2022 - Current
- Work in a fast paced, deadline driven environment as first point of contact regarding crew events that may impact operational performance and reliability
- Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability
- Coordinate with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support
- Assist with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities
- Effectively communicating with FAs conducting coaching and counseling as appropriate building professional relationships
DFW INFLIGHT SERVICE DUTY COORDINATOR
American Airlines
02.2022 - 10.2022
- Perform a wide variety of administrative duties to support Flight Attendants and Flight Service management employees in the daily operation
- Work at the Crew Service Center having interaction with Flight Attendants by coordinating and resolving Flight Attendant queries
- Assists the Managers with all aspects of Flight Service operation - Provides Tablet support at the Crew Service Centers
- Maximized efficiency by training new employees on company procedures and best practices.
- Supported operations by managing professional communications, tracking data and managing records.
FLIGHT ATTENDANT
Envoy Airlines
05.2019 - 01.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Delivered food and beverage service, reading material and other in-flight services.
- Monitored cabin during flights and responded to passenger inquiries or issues.
INSURANCE ACCOUNT MANAGER AND ADMIN COORDINATOR
State Farm
11.2015 - 04.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently.Ensuring the safety and comfort of our passengers and provide exceptional customer experience and satisfactionAssist passengers and cabin crew during emergency situations Provide help to passengers with special needs (children, disabled persons, elders etc) Prepare and submit reports on flight incidentsEnsuring that the emergency equipment is working, that the cabin is clean, and that there is an adequate supply of food and beverages.Managed and coached junior cabin crew members during flights
- Recruited by first year agent to implement and exceed first year agency goals set by corporate.Responsible for marketing SF products to prospective clients, managing existing client relationships, and recruiting new SF team-members.Designed plan and strategy to promote and strengthen the newly established Insurance
- Department.Created and presented client proposals with competitive rate and benefit summaries.Developing sales strategies, liaising with potential customers, nurturing client relationships, promoting
SENIOR ACCOUNT MANAGER
Oasis Energy
07.2013 - 07.2015
- Monitoring sales staff performance, and making sure sales targets are attained.
- Coordinate and participate in special projects, marketing campaigns, prospecting, and lead generation.
- Personally landed and wrote new mid-size accounts with monthly premiums over $20K
- Responsible for the retention and growth of the North-eastern residential and commercial mid-market Oil & Gas clients.
- Managed high volume of inbound and outbound calls from clients regarding electric and gas accounts for Oasis Energy.
- Trained and managed new junior account managers as well as administrative help for the company's Analyst Department.Originated new business transactions by incorporating analytics into value propositions.
- Established strong dealer relationships to gain preferred product positioning and provide business and marketing council to ensure the maximum sales potential.
- Prepared reports on market analysis, competitor analysis, and market trends.
Education
MBA -
UNITEC
01.2008
BBA - Business Administration
UTH
01.2006
Skills
- Emergency Management Strategy
- Guest Relations
- Facility Tours
- Continuous Quality Improvement (CQI)
- Complex Problem Solving
- Personnel and Human Resources
- Company culture and values
- Administration and Management
- Time Management
- Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DFW INFLIGHT OPERATIONAL COORDINATOR
American Airlines
11.2022 - Current
DFW INFLIGHT SERVICE DUTY COORDINATOR
American Airlines
02.2022 - 10.2022
FLIGHT ATTENDANT
Envoy Airlines
05.2019 - 01.2022
INSURANCE ACCOUNT MANAGER AND ADMIN COORDINATOR
State Farm
11.2015 - 04.2019
SENIOR ACCOUNT MANAGER
Oasis Energy
07.2013 - 07.2015
MBA -
UNITEC
BBA - Business Administration
UTH