Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dulce Dominguez Hernandez

Summary

Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Secretary

Used Car Dealership In Houston Tx
05.2023 - Current
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.

Cashier

Roadster
07.2022 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Monitored fuel levels in tanks, alerting management when reordering was necessary.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Supported management with administrative tasks such as preparing reports on sales performance or tracking employee hours worked.
  • Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Bartender

TROPICAL CITY DAIQUIRIS
07.2021 - 07.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Store Owner

CCANDY'S FASHION BOUTIQUE
09.2020 - 07.2022
  • Increased boutique sales by implementing effective visual merchandising strategies and regularly updating product displays.
  • Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
  • Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
  • Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
  • Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
  • Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
  • Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
  • Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
  • Reviewed competitor offerings regularly to stay updated on industry trends and adjust product assortment accordingly for continued relevance in the marketplace.
  • Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.

Manager

TAQUERIA HUETAMO
06.2017 - 03.2019
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Personal Assistant

POLLOS ASADOS MONTERREY
07.2011 - 04.2016
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

Education

High School Diploma -

Aldine High School
Houston, TX

Skills

  • Meeting Coordination
  • Accuracy and Precision
  • Payroll Administration
  • Expense Tracking
  • Database Entry
  • Billing and Invoicing
  • Social Media Marketing
  • Performance Analysis
  • Organizational Skills
  • Business Administration
  • Deadline-Oriented
  • Verbal Communication

Certification

  • TABC CERTIFICATION
  • FOOD HANDLER CERTIFICATION
  • FOOD MANAGER CERTIFICATION

Languages

Spanish
Native or Bilingual

Timeline

Secretary

Used Car Dealership In Houston Tx
05.2023 - Current

Cashier

Roadster
07.2022 - 05.2023

Bartender

TROPICAL CITY DAIQUIRIS
07.2021 - 07.2022

Store Owner

CCANDY'S FASHION BOUTIQUE
09.2020 - 07.2022

Manager

TAQUERIA HUETAMO
06.2017 - 03.2019

Personal Assistant

POLLOS ASADOS MONTERREY
07.2011 - 04.2016

High School Diploma -

Aldine High School

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Dulce Dominguez Hernandez