Dulce Chavez
Orange
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Regulation E Specialist
Stellar bank merged
Port Arthur
01.2023 - 01.2026
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining clienttrust.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clearcommunication with clients.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifyingsuspicious activities.
- Review fraud trends and completed common point of purchase analysis making recommendations to management for new or updates to existing rules models and profiles
- Processing debit card dispute claims initiated by customers
- Provide customer support service support to branch personnel ,customers, and customer experience centerassisting with questions and issues resolution
- Managed customer inquiries and provided effective solutions to enhance service quality.
- Collaborated with team members to streamline banking processes and improve efficiency.
- Assisted in training new staff on operational procedures and customer service standards.
Electronic Banking Specialist
Community bank of texas
Port Arthur
08.2018 - 01.2023
- Process VISA debit card adjustments and disputes with strict adherence to Regulation E- Process VISA chargebacks when necessary-
- Order debit cards and perform card maintenance-Review monthly new card reissue report and ensure changes are made prior to card production
- Help team when there is a debit card breach at a merchant ACH Processing-
- Process ACH batches originated via our business cash management service
- -Assist our personal and business customers on the phone when they get locked out of their online banking accounts and need password resets-
- Assist customers to ensure they are using the correct browser for their electronic device-
- Respond to customers' email inquiries received from online banking an d our website-
- Provide support to our consumers that use online banking, POP money, remote deposit capture and bill pay-
- Provide support to our business customers with cash management services such as wire transfers,ACH origination, bill pay and remote deposit-
- Review maintenance reports to ensure accuracy of the online banking registrations-
- Support Electronic Banking Manager in other duties as assigned
- Provide back up within the Electronic Banking department as needed
- Facilitated customer inquiries regarding electronic banking services and troubleshooting issues.
- Managed online banking platform, ensuring seamless user experience and functionality.
- Collaborated with IT team to implement system upgrades and enhancements.
Banking teller
Woodforest national bank
Port Arthur
06.2014 - 08.2018
- Processes a variety of customer transactions accurately and efficiently in adherence to bank policies andregulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances,transfers, and issuing monetary instruments.-
- Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branchstaff when necessary.-
- Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.-
- Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.-
- Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.-
- Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.-
- Practices branch security procedures and protects customer confidentiality and privacy.-
- Performs other job-related duties or special projects as assigned.
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer, ensuring proper cash handling procedures.
- Educated customers about banking products and services available.
- Conducted balance verifications and account reconciliations daily.
Medical Front Office Receptionist
Dr. Wilcox urologist
Nederland
04.2013 - 02.2014
- Externship and EmploymentChecked patients in/out of facilityTriage Vitals Charted patient historyPulled and filed chartsTyped patient lettersPull EOB and patient billing/codingVerification of InsuranceSent laboratory ordersData entry into AMSAssist with minor office proceduresInstructed patients' urination flow testing and 24-hour specimensAnswered phones, scheduled appointments, and other duties as assigned
- Greeted patients warmly and managed front desk operations.
- Scheduled appointments efficiently using electronic health record systems.
- Collected patient information accurately for medical records.
- Verified insurance eligibility and handled billing inquiries professionally.
Retail Sales Associate
Bealls
Orange
09.2007 - 06.2013
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales goals.
- Handled customer complaints and resolved issues effectively.
- Restocked inventory shelves and monitored product levels.
- Trained new associates on store policies and procedures.
- Provided exceptional customer service to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Associate of Applied Science - Dental Assistant
Lamar State College
Orange, Tx 01.2008 - 05.2010
High School Diploma - High School Diploma
Bridge City High School
Bridge City, TXAssociate of Science - Medial Billing And Coding
Kaplan College
Beaumont, TXSkills
- Knowledge of CPT, ICD-9-CM, HCPCS coding(inpatient and outpatient) HIPAA training andCPR certified Health information management:patient information, forms, charts, andauthorization for treatment Collecting and codingfor highest reimbursement possible Knowledge ofMedicare, Medicaid, TRICARE, CHAMPVA,BC/BS, Worker's Compensation, DisabilityInsurance claims filing, and appeals processBankingBasic maths10 key typingFinancial services
Languages
Spanish
Native/ Bilingual
Timeline
Regulation E Specialist
Stellar bank merged
01.2023 - 01.2026
Electronic Banking Specialist
Community bank of texas
08.2018 - 01.2023
Banking teller
Woodforest national bank
06.2014 - 08.2018
Medical Front Office Receptionist
Dr. Wilcox urologist
04.2013 - 02.2014
Associate of Applied Science - Dental Assistant
Lamar State College
01.2008 - 05.2010
Retail Sales Associate
Bealls
09.2007 - 06.2013
Associate of Science - Medial Billing And Coding
Kaplan College
High School Diploma - High School Diploma
Bridge City High School