Dulce Durante

• Delivered outstanding professional services to customers to maintain and extend relationships for future opportunities.
• Communicated effectively with clients, keeping them informed of progress updates or any potential issues that arose.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

• Top-performing; highly adaptable individual contributor in start-up environment; creating sales pipeline for NEW Group Health Insurance Benefits department.
• Increased client base by 45% in first quarter by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Demonstrated deep understanding of prospects' unique pain points, delivering exceptional value and driving topline revenue.
• Generated new business by executing GTM initiatives and strategic plans.
• Leveraged CRM tools (HubSpot) for pipeline management, marketing, and forecasting accuracy.

• Managed day-to-day business operations: website creation & maintenance, pricing, schedules, partnerships, and facilitation of professional services.
• Developed and maintained strong relationships with partners (ie - RaceQuest, Las Catalinas, Jungle Gym) and private clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all partnerships, client relationships, and delivery of professional services were completed accurately and efficiently.

Developed, nurtured, and strategically sold into Fortune 100/500 accounts in retail, consumer brands, manufacturing, travel, pharma, automotive, legal, and financial services verticals. Client portfolio included multinational corporations (MNCs): P&G, Nestle, Unilever, Kraft, Johnson & Johnson, GSK, Pfizer, LG, Samsung, Fujitsu, GE, GM, Walmart, Home Depot, Best Buy, Citigroup, AMEX, MasterCard, etc.

• Top-performing Inside Sales Director quickly promoted to lead Enterprise Market Development penetrating Fortune 100 | Fortune 500 net new business; promoted to SMB Sales Director, ultimate role: Renewal Sales Director/Client Relations Manager.
• Unprecedented first commission check; earned over $20K; record of continuous over-achievement.
• Self-motivated, with a strong sense of personal responsibility; consistently surpassing monthly/quarterly/annual sales quotas (10-40% above quota expectation) in all positions held.
• Skilled at working independently and collaboratively with both internal/external cross-functional teams to generate top-line revenue; leveraging marketing to produce data-driven objectives and account penetration.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed renewals; reducing churn 30% and increased ARR 17%.
• Led contract negotiations, ensuring smooth renewals and alignment with customer goals.
• Partnered with customer success teams to address client concerns and improve satisfaction scores.
• Utilized CRM (Salesforce, G-Drive, etc.) to track lead/renewal engagement and pipeline progression.
• Analyzed customer data and usage trends to drive strategic renewal discussions.

• Recruited by previous Vice President, Jack McElaney, to join the Sheshunoff Consulting.
• Developed a $1 million+ annuity stream in the first three quarters. Annual Sales Quota of $1MM
• Doubled annuity stream in the fourth quarter: $2MM.
• Executed monthly marketing campaigns via Salesforce.com CRM producing 70% of interested responders.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Successfully converted new clients of competitive vendors.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

• Exceeded every sales goal weekly, quarterly, and annually by 70% in the first 9 months, Fiscal 2009. (Annual Sales Quota of $500K)
• Awarded and recognized for breaking the highest-grossing sales month in the company; exceeded goal by 400% in one month.
• Exceeded annual Fiscal 2010 sales goal in the first 4 months for bonus achievement
• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.

• Sourced, screened, interviewed, and scheduled technical and banking professionals to meet full spectrum staffing needs.
• Business development and client relationship management by matching top talent with hiring managers.
• Responsible for account management in proprietary CRM to accurately record sales, brokered offers, while supporting multiple client firms simultaneously.

• Only representative to exceed monthly quota within the 1st 20 days of hire (25% over expectation while in training)
• Only representative to exceed monthly quota 3 days into fiscal year (doubling quota by EOM)
• Recognized as the top-producing representative for 14 out of 16 months with the company.
• Prepared and delivered compelling and consultative sales presentations and forecasted/managed multiple territories and close plans.
• Effectively sold value over price, closing new business successfully selling against competitive vendors.