Summary
Work History
Education
Skills
Languages
Timeline
Generic

Dulce Garcia-Lopez

Roanoke,VA

Summary

Dynamic professional with a proven track record in healthcare and customer service, exemplified during my tenure at Nexus Home Care. Skilled in patient care, vital signs monitoring, and fostering patient relationships, I've significantly enhanced patient satisfaction and engagement. Fluent bilingual with strong HIPAA compliance knowledge, I excel in creating safe, compassionate environments for diverse clientele.

Work History

Nursing Assistant

Nexus Home Care
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.

Front Desk Receptionist

Planet Fitness Gym
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Label Printer

Revlon Warehouse

On Site Manager

Ashton Heights Apartments
  • Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
  • Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
  • Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
  • Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
  • Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
  • Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
  • Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
  • Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
  • Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
  • Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.

Education

William Fleming High School
Roanoke, VA
2020

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Recording vital signs
  • Patient-focused care
  • Vital signs monitoring
  • Patient relationship building
  • Infection control
  • Vital sign monitoring
  • Electronic charting
  • Patient relations
  • Companionship and emotional support
  • Client documentation
  • Healthcare ethics
  • Medical terminology
  • Computer literate
  • HIPAA
  • Patient care and safety
  • Personal hygiene support
  • Vital signs
  • HIPAA compliance
  • Fluent bilingualism

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Nursing Assistant

Nexus Home Care

Front Desk Receptionist

Planet Fitness Gym

Label Printer

Revlon Warehouse

On Site Manager

Ashton Heights Apartments

William Fleming High School

Similar Profiles

CREATE PROFILE
Dulce Garcia-Lopez