Dulce Gavino
Roanoke,TX
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager-Remote
Ukiyo Property Management
09.2022 - 06.2024
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Recruited new residents through website advertising and marketing.
- Assisted in the successful acquisition of new properties, contributing to company growth and profitability.
Property Manager -Lease Up
Greystar Property Management
11.2023 - 01.2024
- Manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management of a property during the initial lease-up.
- supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.
- Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
- Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
- Complete weekly/daily office & maintenance staff schedules and assignments.
- Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary.
- Promote harmony and quality job performance of staff through support and effective leadership.
Real Estate Agent
Exp Realty
04.2022 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Property Manager
AMC, LLC
03.2020 - 04.2022
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed, reviewed and submitted property operating and capital budgets.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
AMC,LLC
01.2018 - 03.2020
- Developed and executed plan to achieve and maintain 96% or better rate of occupancy.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Trained and motivated leasing staff during bi-monthly trainings.
- Maintained sufficient number of units market-ready at all times.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Leasing Manager
AMC, LLC
02.2016 - 01.2018
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Created and submitted daily reports on leasing activities.
- Created, coordinated and engaged in marketing campaigns.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Managed daily and weekly marketing and leasing plans.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Leasing Consultant
AMC, LLC
10.2014 - 02.2016
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Escalated major issues to property manager for immediate remediation.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Education
High School Diploma -
Mt. Eden High School
Hayward, CAAssociate of Arts -
Chabot College
Hayward, CADRE License - Real Estate
Castro Valley School of Real Estate
Castro Valley, CASkills
- Financial budgeting and reporting
- City and county regulations
- Property accounting and operations
- Tenant and eviction laws
- Fast systems learner with the cleverness to quickly adapt to new processes and procedures
- Proficient in Word, PowerPoint, QuickBooks and Excel and office administration
- Capable of prioritizing, and working efficiently in a fast paced, team oriented, productive environment
Languages
Spanish
Native or Bilingual
Timeline
Property Manager -Lease Up
Greystar Property Management
11.2023 - 01.2024
Assistant Property Manager-Remote
Ukiyo Property Management
09.2022 - 06.2024
Real Estate Agent
Exp Realty
04.2022 - Current
Property Manager
AMC, LLC
03.2020 - 04.2022
Property Manager
AMC,LLC
01.2018 - 03.2020
Leasing Manager
AMC, LLC
02.2016 - 01.2018
Leasing Consultant
AMC, LLC
10.2014 - 02.2016
High School Diploma -
Mt. Eden High School
Associate of Arts -
Chabot College
DRE License - Real Estate
Castro Valley School of Real Estate
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