Dulce Gomez
Dallas
Summary
Professional bilingual office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Dallas Cardiovascular Institute
05.2019 - Current
- Processed payments, insurance referrals and informed individuals of further financial responsibility to facilitate timely payments and copay amounts.
- Managed prescription orders and prescription refills.
- In a timely matter requested and submitted prior authorizations prior to performing exams.
- Prepare and faxed medical records requests and patient insurance chart reviews prior to deadline.
- Patient information data entry and prepare charts prior to patients scheduled appointment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and Doctor.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk as primary front desk lead.
- Experience in processing and managing office accounts payables in a timely matter.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Front Office Assistant
MD Kids Pediatrics
10.2016 - 05.2019
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, appointment scheduling, and patient data entry.
- Completed daily logs for management review.
- Assisted patients with daily living needs to maintain self-esteem and general wellness.
- Filed clinic claims in a timely matter for payment processing and claim review.
Front Office Assistant/Medical Assistant
Comprehensive Spine Center of Dallas
02.2013 - 09.2016
- Processed payments, insurance referrals and informed individuals of further financial responsibility to facilitate timely payments and copay amounts.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency at designated call center.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled LOP financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Completed patient check-in processes by verifying LOP insurance and submitting forms to nursing team and designated Doctors.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Increased efficiency in office by implementing digital filing system for patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Taught patients about medications, procedures, and care plan instructions.
Education
Medical Assistant -
PCI Health Training Center
Dallas, TX11.2012
High school diploma -
Duncanville High School
Duncanville, TX01.2010
Skills
- Listening skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Medical terminology knowledge
- Data entry
- Administrative skills
- EMR / EHR
- Cash handling
- Billing and invoicing
- Mail handling
- Reliable team player
- Administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Dallas Cardiovascular Institute
05.2019 - Current
Front Office Assistant
MD Kids Pediatrics
10.2016 - 05.2019
Front Office Assistant/Medical Assistant
Comprehensive Spine Center of Dallas
02.2013 - 09.2016
High school diploma -
Duncanville High School
Medical Assistant -
PCI Health Training Center
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