Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Dulce Hernandez

Waitress
Soquel,CA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Waitress

El Chipotle Restaurant
Soquel, CA
06.2013 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Inspected dishes and utensils for cleanliness.
  • Informed customers about daily and seasonal specials.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Met with chef to review daily specials and menu changes.

Receptionist

Tea House Spa
Santa Cruz, CA
04.2018 - 10.2018
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Escorted clients to spa areas, treatment rooms and offices.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Tracked scheduled treatments using Software.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Resolved customer problems and complaints.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to independently handle over Number calls each day.
  • Collected Product or Service payments from clients and updated account balances.

Education

Diploma -

Soquel High School
Soquel, CA
08.2012 - 06.2016

Skills

Menu memorization

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Timeline

Receptionist

Tea House Spa
04.2018 - 10.2018

Waitress

El Chipotle Restaurant
06.2013 - Current

Diploma -

Soquel High School
08.2012 - 06.2016
Dulce Hernandez Waitress