Dulce Hernandez

- Maintained professional and friendly demeanor during deliveries.

- Follow all traffic laws / safety regulations.

- Upkeep on cleanliness / regular maintenance of vehicle.

- Regularly communicate with clients to ensure client always feel safe / comfortable.

- Schedule and respond to reservations at specific times / locations in timely manner.

- Experience in sales, and troubleshooting timelines regarding vehicle repairs.

- Found cost effective parts that are both reliable for vehicles as well as help increase GP for shop.

- Experience in troubleshooting lost / broken parts, unplanned issues with vehicles and finding transportation for clients.

- Experience in deescalating upset clients during difficult sales / unplanned issues with vehicles.

- Open communication with both clients and technicians regarding necessary repairs, repair timelines, and understanding the functionality of how the repairs will positively impact a vehicle.

- Opened and closed store as well as kept a clean / safe office space for both employees and clients.

- Developed estimates by costing parts, shop supplies, and labor necessary for repairs.

- Developed estimated for all makes / models (domestic, asian, and european vehicles).

- Communicated with clients regarding recommended maintenance to upkeep vehicle condition.

- Examined vehicle history to ensure that unnecessary recommendations were not given to clients.

- Found cost effective parts to complete necessary repairs for vehicles.

- Open communications with clients to assure deadlines / expectations were met.

- Open communications with technicians to ensure that the correct measures were to be taken in repairing vehicles.

- Open communications with technicians and clients to assure that repairs were properly explained.

- Experience in troubleshooting when parts are missing / broken.

- Experience in deescalating concerns with clients during difficult sales / unplanned issues with vehicles.

-Followed up with customers to offer additional support and check resolution satisfaction.

- Completed routine maintenance on vehicles as well as inspections to advise on any recommended services for general upkeep of vehicles.

- Performed multiple recalls on vehicles.

- Spoke with clients to explain reasoning behind recommendations as well as demonstrate how services are completed.

- Served as team lead for the maintenance team, trained incoming employees.

-Experience in troubleshooting with vehicle issues, as well as customer satisfaction.

- Experience in replacement / removal of suspension, engine part, transmission part, etc.

- Worked in customer service greeting guests, cashiering, keeping inventory, cleaning, cash counting etc.

- Worked both opening and closing shifts.

- Worked with new incoming employees and helped with training.