Dulce Hernandez
Santa Maria,Ca
Summary
Fast learner bilingual learns new things fast 20yr costumer service manages crews of up to 15 people.
Trained and scheduled maintain cleanliness and stocked priced and promoted sales. Seasoned Floor Manager excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
19
19
years of professional experience
Work History
Floor Manager
Kautz Chevron
02.2019 - 04.2023
- Increased sales revenue by developing and implementing effective promotional strategies.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Managed store inventory and stock levels to maintain availability of products.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Implemented loss prevention measures to minimize shrinkage, safeguarding store's profitability.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed team of 15 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures up to 6 times weekly by balancing cash drawers and reconciling credit card transactions.
Cashier
Bushes Automotive
02.2010 - 02.2013
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Front Counter Lead
76 Gas Station
02.2004 - 02.2010
- Maintained clean and organized work area, adhering to health department regulations and promoting welcoming environment for customers.
- Trained new employees on front counter procedures, resulting in increased productivity and team cohesion.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Communicated with store leadership on employee performance and development needs.
- Implemented inventory management system to track stock levels and reduce waste from expired products.
- Accurately operated cash register to process customer payments.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Resolved customer complaints professionally, maintaining a positive company image and fostering repeat business.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Education
Livermore High School
Livermore, CASkills
- Store maintenance
- Customer Relationship Management
- Sales Training
- Customer Service
- POS Systems
- Professional and Courteous
- Stock management
- Staff Training
- Self-Directed
- Multitasking
Timeline
Floor Manager
Kautz Chevron
02.2019 - 04.2023
Cashier
Bushes Automotive
02.2010 - 02.2013
Front Counter Lead
76 Gas Station
02.2004 - 02.2010
Livermore High School