Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline

Dulce Hernandez

Indianapolis,IN

Summary

Manager with 6+ years of experience leading teams and implementing efficiency strategies at McDonald's, resulting in reduced customer wait times and increased sales. Skilled in team leadership, problem-solving, and time management, with a proven ability to train and mentor new hires for top-notch service. Bilingual and adaptable, adept at anticipating market shifts and pioneering initiatives like customer loyalty programs to drive repeat business.

Overview

16
16
years of professional experience
1
1
Certification

Work History

TEAM LEAD (Supervisor Trainee)

SHEIN
07.2024 - 03.2025
  • Lead dynamic team at SHEIN, driving strategic initiatives and fostering innovation
  • Implement data-driven solutions, resulting in measurable productivity gains
  • Cultivate a high-performance culture at SHEIN, mentoring team members and facilitating cross-functional collaboration for enhanced project outcomes
  • Chart strategic direction for SHEIN team, aligning goals with company vision
  • Identify growth opportunities and implement forward-thinking solutions

Receiving Associate

HomeGoods Distribution Center
03.2022 - 01.2023
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.

Lead

DICK'S Sporting Goods
01.2021 - 02.2022
  • Led team at DICK'S Sporting Goods, driving sales growth through strategic initiatives
  • Optimized stock control systems, leading to increased operational profitability.
  • Fostered strong team relationships at DICK'S Sporting Goods, enhancing department cohesion
  • Mentored new hires, improving onboarding process and retention rates

Manager

McDonald's
03.2009 - 09.2013
  • Led team of 20+ at McDonald's, implementing efficiency strategies that reduced customer wait times and boosted sales
  • Trained new hires, ensuring top-notch service
  • Fostered positive work environment at McDonald's, improving team cohesion and productivity
  • Coordinated with suppliers to ensure timely deliveries and quality control
  • Maintained stringent food safety standards at McDonald's, passing all health inspections
  • Meticulously tracked sales data, identifying trends for strategic planning
  • Pioneered customer loyalty program at McDonald's, driving repeat business
  • Anticipated market shifts, adapting store operations to meet evolving consumer preferences

Education

Certificate - Medical Assisting

Vincennes University, Indianapolis, IN
02.2025

High School Diploma -

Excell center, Indianapolis, IN
05.2023

Skills

  • EMR Systems
  • Adaptability
  • Bilingual
  • Vital Signs
  • Phlebotomy
  • GEEK
  • WMS
  • Excel
  • Team Leadership
  • Microsoft Excel Proficient
  • Time Management
  • SIT
  • Problem Solving
  • Patient Care
  • Coordination
  • Communication, coaching or teaching other

Certification

  • CPR Certification, 11/01/23, 12/31/25
  • Certified Medical Assistant

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Professional Working

Timeline

TEAM LEAD (Supervisor Trainee) - SHEIN
07.2024 - 03.2025
Receiving Associate - HomeGoods Distribution Center
03.2022 - 01.2023
Lead - DICK'S Sporting Goods
01.2021 - 02.2022
Manager - McDonald's
03.2009 - 09.2013
Vincennes University - Certificate, Medical Assisting
Excell center - High School Diploma,

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Dulce Hernandez