DULCE HERNANDEZ
Santa Maria,CA
Summary
Dynamic sales professional with proven success at Whitecap, adept at building rapport and achieving sales goals. Skilled in cash drawer management and upselling strategies, I excel in training teams and enhancing customer experiences. My detail-oriented approach and strong leadership abilities drive productivity and foster positive relationships in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Counter Salesperson
Whitecap
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Dispatch and routing truck deliveries
- Set and achieved company defined sales goals.
- Assisted with inventory control
- Finalized sales by completing payments and required paperwork.
- Answered telephone calls to offer information and promote business products.
- Restocked, rotated and visually merchandised products for maximum sales.
- Documented orders in computer system with general conditions and special customer requirements.
Floor Manager
Kautz Chevron
02.2019 - 04.2023
- Oversaw supply restocking, area cleaning, and product organization.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store inventory and stock levels to maintain availability of products.
- Developed detailed plans based on broad guidance and direction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures 6 times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
Cashier Team Lead
BUSHES AUTOMOTIVE
02.2010 - 02.2013
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchase and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Skills
- Quick learner
- Bilingual fluent in Spanish and English
- Upselling strategies
- Building rapport
- Product demonstration
- Detail-oriented
- Goal setting
- Relationship building
- Cash drawer management
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Counter Salesperson
Whitecap
04.2023 - Current
Floor Manager
Kautz Chevron
02.2019 - 04.2023
Cashier Team Lead
BUSHES AUTOMOTIVE
02.2010 - 02.2013
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