Dulce Hernandez

• Lead dynamic team at SHEIN, driving strategic initiatives and fostering innovation
• Implement data-driven solutions, resulting in measurable productivity gains
• Cultivate a high-performance culture at SHEIN, mentoring team members and facilitating cross-functional collaboration for enhanced project outcomes
• Chart strategic direction for SHEIN team, aligning goals with company vision
• Identify growth opportunities and implement forward-thinking solutions
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Operations supervisor for E-Commerce

Supervising six different clients meeting daily targets

beauty products and apparels.

communicating with the team daily goals, previous days results to keep continues improvement.

• Led team of 45 team members on a daily basis thru peak assigning task and directing work flow

• after peak led a team of 24 team members

• Shipping clean everyday all orders prior to cut off time

• Manage labor hours

• Tecsys, Lighting pick and put, PCdata, intra and intra2 Trained

• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Unloaded pallets and deliveries and organized products in warehouse.
• Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
• Trained new team members on company procedures, ensuring quick integration and productivity.
• Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
• Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.

• Led team at DICK'S Sporting Goods, driving sales growth through strategic initiatives
• Optimized stock control systems, leading to increased operational profitability.
• Fostered strong team relationships at DICK'S Sporting Goods, enhancing department cohesion
• Mentored new hires, improving onboarding process and retention rates

• Fostered positive work environment at McDonald's, improving team cohesion and productivity
• Coordinated with suppliers to ensure timely deliveries and quality control
• Maintained stringent food safety standards at McDonald's, passing all health inspections
• Meticulously tracked sales data, identifying trends for strategic planning
• Pioneered customer loyalty program at McDonald's, driving repeat business
• Anticipated market shifts, adapting store operations to meet evolving consumer preferences
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.