Dulce Herrera
EWING,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Quakerbridge pediatrics
Hamilton, NJ
07.2020 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Examined levels of supplies and material to determine shortages.
Ophthalmic Assistant
Campus Eye Group
Hamilton, NJ
05.2015 - 01.2019
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Ensured that all instruments were cleaned properly after each use in accordance with sterilization protocols.
- Provided patient education on ocular health maintenance and the use of eyeglasses and contact lenses.
- Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
- Assisted non-English speaking clients with communication issues.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Education
RMA Certified By AMT - Medical Assisting
Harris School of Business
Hamilton, NJ08-2016
High School
Trenton Central High School
Trenton, NJ06-2011
Skills
- Procedure Assistance
- Patient Flow Management
- Inventory Management
- Payment Collection
- Medical Terminology
- Patient Scheduling
- HIPAA Compliance
- Communicating with patient families
- Customer Service
- Fluent in spanish
Timeline
Medical Assistant
Quakerbridge pediatrics
07.2020 - Current
Ophthalmic Assistant
Campus Eye Group
05.2015 - 01.2019
RMA Certified By AMT - Medical Assisting
Harris School of Business
High School
Trenton Central High School