Dulce Chavarria
Mesa,AZ
Summary
Experienced bilingual secretary fluent in Spanish and English, with a track record of successfully managing daily administrative tasks and operations for two years. Known for being well-organized, quick to learn, and dedicated to delivering high-quality outcomes. Adaptable and versatile, providing top-notch customer service in dynamic work environments while maintaining a professional demeanor. Demonstrates efficiency and attention to detail in assigned tasks, prioritizing quality. A dependable team player with strong communication and organization skills, seeking a full-time position that presents professional challenges and utilizes interpersonal, time management, and problem-solving skills. Embraces challenges with optimism and a positive attitude.
Overview
6
6
years of professional experience
Work History
Secretary
LICONA'S AUTO REPAIR & TRANSMISSION
2022.03 - Current
- Managed approximately 25 incoming calls, emails, and faxes per day from customers.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Resolved conflicts among team members by acting as a mediator and facilitating open communication between all parties involved.
- Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
- Organized successful company events that strengthened team morale and fostered a positive workplace culture.
- Assisted in the development of marketing materials, enhancing company visibility, and attracting new business opportunities.
- Provided training support to new hires through comprehensive orientation sessions that ensured a smooth onboarding process.
- Increased team collaboration through the implementation of an effective internal communication system.
- Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.
- Facilitated smooth communication between departments by acting as a liaison and promptly addressing any concerns or issues that arose.
- Organized and updated databases, records, and other information resources.
- Created an organized filing system to manage department documents.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Created reports, presentations, and other materials for executive staff.
- Coordinated office events, seminars, and meetings for staff and clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently to complete all tasks within deadlines.
- Reduced call wait times by effectively prioritizing tasks and utilizing time management skills.
- Managed high-stress situations calmly under pressure, resulting in successful conflict resolution and increased client satisfaction levels.
- Augmented customer loyalty through empathetic listening, understanding their needs, and delivering exceptional service solutions.
- Maintained a professional demeanor while managing difficult customer interactions, ensuring positive outcomes.
- Ensured accurate record-keeping by meticulously updating customer information in internal databases after each interaction.
- Assisted with training new employees, sharing best practices for answering calls, and resolving issues efficiently.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Maintained a comprehensive understanding of company policies and procedures to effectively communicate them to clients during the scheduling process.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos, and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into the system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Screened visitors and issued badges to maintain safety and security.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Field Manager
MARIA'S PROFESSIONAL CLEANING
2023.06 - Current
- Managed approximately 15 incoming calls, emails, and faxes per day from customers.'
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Warehouse Packer
ALY'S JEAN BOUTIQUE
2022.10 - 2023.03
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Organized items on racks, shelves, and bins to maintain established order.
- Adapted quickly to new technologies introduced into workplace, enhancing overall productivity levels.
- Restocked products and rotated items according to standard procedures.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Updated merchandise pricing to match new values and special promotional rates.
Xplore Student Instructional
Mesa Public School District
2021.09 - 2022.01
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child's growth and well-being.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors, and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Maintained accurate records of attendance, meal counts, and emergency contact information, ensuring compliance with state regulations.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional, and physical skills.
TEACHER Assistant
Mesa Public School District
2018.09 - 2022.01
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers with supervision and care of group of 28 children.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
- Supported teacher evaluations by gathering data on student progress through formative assessments.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Implemented differentiated instruction strategies to accommodate diverse learning styles within the classroom setting.
- Graded assignments and reported individual progress to teacher.
- Contributed to a positive school culture by participating in staff meetings, committees, and community outreach initiatives.
- Fostered effective time management skills among students by keeping them on task during independent work sessions.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between subjects.
- Increased parental involvement through regular communication regarding upcoming events, projects, and assessments.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2013
Skills
- Office Administration
- Document Preparation
- Calendar Management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Manager
MARIA'S PROFESSIONAL CLEANING
2023.06 - Current
Warehouse Packer
ALY'S JEAN BOUTIQUE
2022.10 - 2023.03
Secretary
LICONA'S AUTO REPAIR & TRANSMISSION
2022.03 - Current
Xplore Student Instructional
Mesa Public School District
2021.09 - 2022.01
TEACHER Assistant
Mesa Public School District
2018.09 - 2022.01
High School Diploma -
Mesa High School
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