Dulce Jimenez
Yuba City,CA
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Ampla Health
12.2009 - Current
- Managed patient check-in and check-out processes to enhance workflow efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
High School Diploma -
Yuba City High School
Yuba City06-2005
Timeline
Medical Receptionist
Ampla Health
12.2009 - Current
High School Diploma -
Yuba City High School
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