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Hi, I’m
Dulce Ledesma
Customer Service
Sarasota,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
5
years of post-secondary education
2
Languages
Work History
D&M Cleaning And MaintenanceSarasota, United States
Financial Manager
05.2021 - Current
Job overview
- Identified and investigated variances to optimize financial plans and forecasts.
- Researched and facilitated software integration to streamline accounting and financial processes.
- Assumed ownership of accounting, forecasting and strategic supply planning.
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
InstacartSarasota, United States
Instacart Shopper
05.2020 - 05.2022
Job overview
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
StaplesSarasota, United States
TSA Agent
08.2017 - 12.2020
Job overview
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Screened over 30 customers per day by verifying ID's and enrolling them quickly, accurately and efficiently.
Sweet Tomatoes Soup PlantationSarasota, United States
Manager
01.2016 - 12.2020
Job overview
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
SearsSarasota, United States
Manager
01.2017 - 12.2018
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
Riverview High SchoolSarasota, FL
High School Diploma
08.2014 - 05.2018
State College of Florida, Manatee-SarasotaBradenton, FL
Associate of Arts from Accounting
08.2019 - 06.2022
University Overview
- Member of e-sports club
- transferred credits to strayer university
Strayer UniversityOrlando, FL
Bachelor of Arts from Accounting
08.2022 - 05.2026
Skills
Superior time management
Software
Google Chrome
Quickbooks
Gmail
Timeline
Strayer University
Bachelor of Arts from Accounting
08.2022 - 05.2026
Financial Manager
D&M Cleaning And Maintenance
05.2021 - Current
Instacart Shopper
Instacart
05.2020 - 05.2022
State College of Florida, Manatee-Sarasota
Associate of Arts from Accounting
08.2019 - 06.2022
TSA Agent
Staples
08.2017 - 12.2020
Manager
Sears
01.2017 - 12.2018
Manager
Sweet Tomatoes Soup Plantation
01.2016 - 12.2020
Riverview High School
High School Diploma
08.2014 - 05.2018
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