Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dulce Martinez

Madisonville,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

9
9
years of professional experience

Work History

General Manager

Carter Enterprises
08.2016 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Built and leveraged community relationships to drive business and maximize catering programs.

Deli Associate

Buc-ee's
11.2014 - 08.2017
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Learned other teammates' work tasks to train as backup.

Finance Intern

City Of Huntsville, Tx - Main Street
06.2014 - 01.2015
  • Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
  • Analyzed financial data and presented meaningful insights to senior management.
  • Prepared and posted financial journal entries using technically relevant software.
  • Researched accounting issues and proposed solutions to avoid repeat occurrences.
  • Drafted financial reports to support comprehensive investigations.
  • Adhered to budgeting and accounting processes for cohesive records.
  • Assisted in negotiations and managed financial contracts with vendors and suppliers.

Education

BBA - International Business And Economics

Sam Houston State University
Huntsville, TX

Skills

  • Operations Oversight
  • Business Development
  • Supply Chain Management
  • Staff Supervision
  • Workflow Planning
  • Account Management
  • Financial Administration
  • Schedule Management
  • Effective Leader
  • Bilingual
  • Deadline-Oriented
  • Customer Engagement
  • Health Code Compliance

Timeline

General Manager

Carter Enterprises
08.2016 - Current

Deli Associate

Buc-ee's
11.2014 - 08.2017

Finance Intern

City Of Huntsville, Tx - Main Street
06.2014 - 01.2015

BBA - International Business And Economics

Sam Houston State University

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Dulce Martinez