Dulce Mata
Houston,Tx
Summary
Compassionate and reliable bilingual healthcare professional with 6+ years of experience in patient care, medical translation, and high-quality care. Strong communicator in both English and Spanish, dedicated to providing empathetic, efficient, and professional support to patients and healthcare teams.
Experienced in providing comprehensive support in clinical settings, facilitating patient comfort and safety through direct care assistance. Demonstrated ability to maintain strict HIPAA compliance while accurately documenting patient information and monitoring vital signs. Bilingual communication skills enhance interactions with diverse patient populations, ensuring clarity and understanding during care processes. Proven track record in administrative tasks, including patient registration and front-desk operations, contributing to efficient healthcare delivery.
Overview
7
7
years of professional experience
Work History
Certified Nurse Assistant
Houston Physicians Hospital
Houston, Tx
09.2021 - Current
- Assist nurses with direct patient care, including toileting, ambulation, and repositioning to promote patient comfort and safety.
- Obtain and document vital signs, intake/output, and patient observations, reporting any changes to the nurse promptly.
- Provide Spanish-English translation to ensure clear, respectful communication between patients, families, and clinical staff.
- Help patients understand instructions and navigate their care process with empathy and patience.
- Assist with transporting patients, turning and lifting, and ensuring safe mobility with gait belts and walkers.
- Maintain strict HIPAA compliance while accurately handling patient information.
- Assisted in patient care by monitoring vital signs and reporting changes to nursing staff, ensuring timely interventions.
- Maintained a clean and safe environment by adhering to infection control protocols, contributing to improved patient safety.
- Documented patient information accurately in electronic health records, ensuring compliance with healthcare regulations and standards.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Cross-trained in Pre-Admission Testing Clinic to support patient registration, intake documentation, and front-desk operations.
Certified Nurse Assistant/Unit Secretary
HCA Houston Healthcare Clear Lake
Houston, Tx
10.2018 - 08.2021
- Assisted nurses and unit staff with patient care and administrative duties, including updating medical records and coordinating patient information.
- Provided Spanish-English translation to ensure clear communication and a positive patient experience.
- Assisted nurses with direct patient care on a surgical orthopedic unit, including bathing, grooming, toileting, ambulation, and repositioning to ensure patient comfort and safety.
- Maintained HIPAA compliance while handling confidential patient information accurately.
- Answered and routed phone calls professionally, maintaining strong communication across departments and with patients.
Education
Lone Star College
Houston, TxHigh School Diploma -
Manvel High School
Certified Nurse Assistant -
Manvel High School
Skills
- Bilingual: Fluent in English and Spanish
- Patient registration support
- Phone etiquette & professional communication
- Customer service & patient relations
- Medical interpretation & translation
- HIPAA compliance & confidentiality
- CNA-level patient care & clinical support
- BLS Certified
- Vital signs monitoring
- Bilingual communication
- Patient registration
- Front-desk operations
- Safety protocols
Timeline
Certified Nurse Assistant
Houston Physicians Hospital
09.2021 - Current
Certified Nurse Assistant/Unit Secretary
HCA Houston Healthcare Clear Lake
10.2018 - 08.2021
Lone Star College
High School Diploma -
Manvel High School
Certified Nurse Assistant -
Manvel High School