Hi, I’m
Dulce Mata
Reston ,VA
Summary
Dynamic customer service professional with proven expertise at Wholefoods Market, excelling in conflict resolution and enhancing customer satisfaction. Recognized for maintaining a meticulous cash drawer and training new staff on effective practices. Reliable and composed under pressure, I consistently foster positive customer experiences and contribute to team success.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
3
years of professional experience
Work History
Wholefoods Market
Customer Service/ Cashier
10.2024 - Current
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer through meticulous balancing at shift end.
- Provided product information to enhance customer satisfaction and engagement.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
HPA Cleaning
Cleaner
02.2022 - 07.2024
Job overview
- Ensured cleanliness and sanitation of assigned areas, maintaining high standards of hygiene.
- Operated cleaning equipment, including vacuums and floor scrubbers, with proficiency and safety compliance.
- Trained new team members on effective cleaning techniques and company protocols for optimal performance.
- Conducted routine inspections to identify maintenance needs and report issues promptly to management.
- Supervised daily cleaning operations to ensure high standards of hygiene and safety.
- Trained new staff on cleaning protocols and equipment usage for efficiency.
Education
Northern Virginia Community CollegeSterling, VA
from Cyber Security
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Conflict resolution
- Basic math
- Customer assistance
- Problem-solving
- Active listening
- quick learner
Languages
Spanish
English
Timeline
Customer Service/ Cashier
Wholefoods Market
10.2024 - Current
Cleaner
HPA Cleaning
02.2022 - 07.2024
Northern Virginia Community College
from Cyber Security
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