Dulce Meza
Madera,CA
Summary
Dedicated bilingual Medical Assistant skilled with effective staff coordination, and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
5
5
years of professional experience
Work History
Program Support Specialist
Central Valley Regional Center
Fresno, CA
12.2023 - Current
- Organize and maintain program documents, records, and reports.
- Prepare comprehensive mortality reports for review by medical personnel.
- Ensure compliance of medical forms with agency regulations.
- Retrieve healthcare documents across various social worker departments.
- Scan documents to the clients chart.
- Update the clinical team with the ICD-10 codes and problem list for the clients.
- Update multiple Excel spreadsheets with accurate client data regarding processes and significant death dates.
- Provided status updates via email and phone to program managers, social workers, and clinical teams on mortality report progress.
- Managed documentation and records for client services and support plans.
- Facilitated communication between clients, families, and service providers.
- Monitored compliance with regulatory requirements and agency standards.
- Updated spreadsheets, wrote reports and created documents for customer information or permanent records.
Intake Assistant
Hinds Hospice
Fresno, CA
03.2021 - 12.2023
- Compose letters to inform patients and their families regarding available services.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone.
- Efficiently perform insurance verification.
- Communicated with patients by phone and via written correspondence.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Coordinated communication between patients, families, and healthcare providers effectively.
- Scheduled appointments and maintained calendars for multiple healthcare professionals efficiently.
- Processed confidential patient information while adhering to HIPAA regulations strictly.
- Collaborated with interdisciplinary teams to facilitate coordinated patient care plans seamlessly.
- Managed patient intake processes to ensure smooth admissions at Hinds Hospice.
- Assisted in completing necessary documentation for hospice care services promptly.
- Assisted with maintaining accurate patient charts and other data entry tasks as needed.
Education
Medical Assistant -
Kaplan College
Fresno, CA06.2014
Skills
- Appointment Scheduling
- HIPAA Compliance
- Multi-line Telephone System Operation
- Time Management
- Clear Communication
- Updating Medical Records
- Multitasking and Prioritization
- Charting Expertise
- Inputting Hospice Referrals
- Scanning Patient Document's In a Timely Manner
- Verifying Insurance
Timeline
Program Support Specialist
Central Valley Regional Center
12.2023 - Current
Intake Assistant
Hinds Hospice
03.2021 - 12.2023
Medical Assistant -
Kaplan College