Dulce Montoya
Odessa
Summary
Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Pawnbroker
Cash America
09.2021 - Current
- Managed inventory using point-of-sale systems for accurate tracking.
- Developed strategies to enhance customer retention and satisfaction rates.
- Conducted market research to stay informed of trends affecting pawn values.
- Led community outreach initiatives to promote business services and build relationships.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
Manager
Osaka Japanese Steakhouse Inc.
01.2012 - 07.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Recruited and hired qualified candidates to fill open positions.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Developed training programs for staff, enhancing team skills and performance.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented customer feedback systems to drive improvements in dining experience.
- Managed financial reporting and budgeting, contributing to overall profitability goals.
- Enhanced marketing strategies through community engagement initiatives and promotional events.
- Managed and motivated employees to be productive and engaged in work.
- Led conflict resolution efforts among staff, fostering a positive work environment for all employees.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Bowie High School
El Paso, TX06.2010
Skills
- Flexible
- Fluent in Spanish
- Organization
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Merchandising strategies
- Inventory management
- Inventory coordination
- Sales proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pawnbroker
Cash America
09.2021 - Current
Manager
Osaka Japanese Steakhouse Inc.
01.2012 - 07.2020
High School Diploma -
Bowie High School
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