DULCE MUELLER
Fredericksburg,VA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Specialist
United States Marine Corps
05.2019 - 08.2022
- Uploaded and transferred data to multiple database systems
- Reviewed customer's data entry in the database systems every day to ensure it was input correctly
- Responded to high volume calls and emails professionally and efficiently
- Oversaw and supervised administration functions, as well as set up, operated, and maintained logistics hardware and database systems
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Identified and investigated issues until resolvent or escalation to the next appropriate channel
- Supported customers with account related questions, issues, etc
- Utilized Microsoft office on to perform everyday tasks
- Performed backups to database to ensure integrity and preservation of data
- Utilized the web to perform searches on data entry policies and administrative regulations
- Daily use of dual-monitor PC for 10 hours a day to better multitask and screen data.
- Maintained files, records and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Produced monthly reports with advanced Excel spreadsheet functions.
Customer Service Representative
United Cerebal Palsy
06.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Technical Data Management Program Manager/Quality Assurance
Marine Corps
04.2016 - 04.2019
- Updated and maintained the Enhanced Library Management System database for over 800 technical manuals
- Provided initial and monthly training of proper keeping of technical publications to more than 10 employees
- Routed and maintained 200 active technical directives as well as numerous historical technical directives; Inspected neighboring organizations' Technical Data Management programs and provided training as needed
- Maintained authenticity of 35 Portable Electronic Maintenance Aids for the aviation maintenance department
- Frequently briefed the Commanding Officer, Aviation Maintenance Officer, and Maintenance Material Control Officer on audit progress and results for neighboring squadrons as well as our own inspections/audits
- Generated audit sheets through Microsoft Access for upcoming audits/inspections
- Coordinated and planned multiple audits to achieve results according to schedule
- Audited Technical Data programs for the five (5) neighboring squadrons upon MAG-24 various times a year to ensure they were prepared for their upcoming inspections.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Crew Member
Chipotle
08.2013 - 03.2015
- Provided friendly, quality customer service to each Chipotle customer
- Consistently used prep sheets, cleanliness lists, and station checklists
- Followed sanitation standards including washing cookware and utensils
- Prepared and packaged customer meals
- Prepped food ingredients to ensure freshness and outstanding quality.
Brand Representative
Hollister Co.
04.2011 - 08.2013
- Provided outstanding customer service by anticipating and responding to customer need
- Initiated conversations to connect with customers and ensuring they were a priority
- Ensures the store was always presentable
- Demonstrated relatable and confident behaviors on the sales floor that translated into the closing sale.
Education
Bachelor of Science - Computer Technology
American Public University
Charles Town, WV06.2024
Associate of Arts - General Studies
American Public University
Charles Town, WV08.2020
Skills
- Microsoft Office proficiency
- Spreadsheet Management
- Compiling Data
- Data Governance
- Data Verification
Certification
- College Level Examination Program (CLEP) - College Level Spanish Language - 2016
- Aeronautical Technical Publications Certification
- Configuration Management Certification
- Work Center Supervisor Certification
- Lean Six Sigma Yellow Belt
- Advanced Leadership Course
- Sexual Assault Response and Prevention Course
- Basic Leadership Course
Technical Competencies
Microsoft Office Suite 365, SharePoint, Adobe, NALCOMIS, OOMA, Mac, Microsoft Windows
Languages
Spanish
Native or Bilingual
Timeline
Data Specialist
United States Marine Corps
05.2019 - 08.2022
Customer Service Representative
United Cerebal Palsy
06.2018 - 12.2018
Technical Data Management Program Manager/Quality Assurance
Marine Corps
04.2016 - 04.2019
Crew Member
Chipotle
08.2013 - 03.2015
Brand Representative
Hollister Co.
04.2011 - 08.2013
Bachelor of Science - Computer Technology
American Public University
Associate of Arts - General Studies
American Public University
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