Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Dulce Nieves

Dulce Nieves

Murfreesboro,TN

Summary

Dynamic leader with a proven track record at Seven Purposes LLC, excelling in high-volume invoice management and enhancing customer loyalty through empathetic resolution of complaints. Skilled in QuickBooks and exceptional customer service, demonstrating strong work ethic and team leadership. Cultivated lasting relationships and improved operational efficiency, embodying teamwork and problem-solving prowess.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Old Hickory and Sheds
02.2025 - Current
  • Maintained professionalism in high-stress situations while resolving disputes effectively.
  • Resolved customer complaints empathetically, enhancing loyalty and repeat business.
  • Handled escalated calls efficiently, ensuring satisfactory outcomes for customers and company.
  • Developed strong product knowledge to deliver informed recommendations tailored to customer needs.
  • Analyzed service metrics to identify trends and implement improvement strategies.
  • Trained new Customer Service Representatives on policies and best practices for effective integration.
  • Maintained detailed records of interactions for comprehensive issue resolution and future reference.

Manager

Seven Purposes LLC
02.2023 - 02.2025
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, enhancing overall efficiency in daily tasks.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Customer Service Representative

Supmogo LLC
04.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Secretary

BES Cuba
09.2019 - 03.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.

Education

High School Diploma -

Jesus Menendez Larrondo
Cuba
07-2015

Skills

  • Fluent bilingualism
  • Exceptional customer service
  • Strong work ethic
  • Team leadership
  • Memory retention
  • Teamwork and collaboration
  • Cash handling
  • Problem-solving
  • Friendly, positive attitude
  • Verbal and written communication
  • Negotiation
  • Emergency response

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Old Hickory and Sheds
02.2025 - Current

Manager

Seven Purposes LLC
02.2023 - 02.2025

Customer Service Representative

Supmogo LLC
04.2022 - 02.2023

Secretary

BES Cuba
09.2019 - 03.2022

High School Diploma -

Jesus Menendez Larrondo

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