Dulce Nieves
The Colony
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HR Assistant position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Route Planner
Brink’s
04.2025 - 09.2025
- Support the core team in identifying and resolving route optimization protocols and operational inefficiencies.
- Drive continuous improvement in regional logistics by developing a deep end-to-end understanding of service areas.
- Remediate inaccurate customer data, including service windows and location details, to enhance service accuracy.
- Set up the processes to update the route planning dashboards on a weekly basis.
- Maintain and provide quality customer service
- Maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement
- Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink's reputation by delivering high quality, reliable programs and services which meet customer expectations
Logistics Analyst
John Deere
12.2021 - 02.2025
- Provided high-level customer service by managing international freight logistics, addressing inquiries, and resolving shipping issues promptly.
- Built and maintain strong relationships with logistics partners, customs brokers, and compliance teams to enhance service delivery.
- Analyzed shipment data to identify trends and improve customer satisfaction.
- Collaborated with teams to develop solutions that improve shipping efficiency and minimize delays.
- Investigated and resolved warehouse system issues affecting customers' orders.
- Conducted safety training and regular inspections, ensuring a safe and efficient workplace.
Export Customer Service Representative
John Deere
08.2016 - 12.2021
- Provided comprehensive support to export dealers, depots, and factories worldwide, ensuring timely and efficient order fulfillment.
- Served as a key liaison between dealers, logistics teams, and suppliers, facilitating clear communication and problem resolution.
- Translated critical communication documents into Spanish to support LATAM dealers.
- Trained dealer personnel on electronic ordering systems and customer service best practices.
Product Improvement Program Administrator
John Deere
02.2013 - 01.2016
- Managed dealer inquiries and provided expert guidance on Product Improvement Programs (PIP), ensuring customer satisfaction.
- Developed and distributed PIP bulletins to support dealer operations.
- Trained dealers on PIP claim creation and submission to improve response times and efficiency.
- Monitored and improved PIP completion rates, ensuring compliance with company standards.
HR Coordinator & Recruiter
Riverside Staffing
11.2011 - 01.2013
- Recruited, screened, and onboarded candidates for roles across various industries, supporting hiring needs for multiple clients.
- Conducted new hire orientations and facilitated onboarding processes to ensure smooth transitions into the workplace.
- Reviewed time sheets and processed payroll accurately and on time, resolving discrepancies quickly and efficiently.
- Delivered training sessions on workplace policies and job-specific skills to improve retention and performance.
- Supported compliance with labor laws and company policies through regular audits and documentation.
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Administered employee benefits programs, ensuring compliance with regulations and improving employee satisfaction.
Store Manager
Abercrombie & Fitch
05.2007 - 04.2011
- Led a team of 55 associates, ensuring exceptional customer service and sales performance.
- Set daily sales performance goal expectations for assistant management and staff.
- Determined root causes of safety incidents and established corrective action to prevent recurrence.
- Conducted safety training sessions for employees on a regular basis.
- Identified potential hazards, and recommended safety improvements.
- Hired, trained, and evaluated all full-time and part-time associates.
- Developed and recruited new store associates with monthly target goals to ensure staffing goals were met.
- Resolved customer complaints efficiently, turning challenges into positive experiences.
Education
B.A. - Liberal Arts – Public Relations & Marketing Communications
St. Ambrose University
Davenport, IAAssociate of Arts - undefined
Black Hawk College
Moline, ILSkills
- Team Leadership & Coaching
- Deadline management
- Payroll Software proficiency
- Data entry
- Confidentially & discretion
- Customer Service & Relationship Management
- Problem Resolution & Issue Escalation
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Route Planner
Brink’s
04.2025 - 09.2025
Logistics Analyst
John Deere
12.2021 - 02.2025
Export Customer Service Representative
John Deere
08.2016 - 12.2021
Product Improvement Program Administrator
John Deere
02.2013 - 01.2016
HR Coordinator & Recruiter
Riverside Staffing
11.2011 - 01.2013
Store Manager
Abercrombie & Fitch
05.2007 - 04.2011
Associate of Arts - undefined
Black Hawk College
B.A. - Liberal Arts – Public Relations & Marketing Communications
St. Ambrose University