Dulce Nino
108 Cabana Vista Drive, Del Valle,Tx
Summary
Motivated and compassionate professional with years of experience in customer service and supervising teams. Strong ability to learn fast and proficient in the Spanish language. Seeking to transition to a more rewarding career and gain more knowledge in the non profit sector.
Overview
10
10
years of professional experience
Work History
Resident Adisor
The Safe Alliance
Austin, Texas
09.2023 - Current
- Responded promptly and professionally to emergency situations within the residence halls.
- Provided support and guidance to residents in order to help them adjust to life after abuse.
- Performed administrative duties such as answering phones, filing paperwork, and doing intakes.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Actively participated in departmental training sessions designed to increase knowledge base of RA role expectations in a family shelter.
Buy Counter Assistant Manager
Uptown Cheapskate
Austin, TX
09.2019 - Current
- Trained and supported new and current employees on all departments.
- Established work schedule, ensured staff coverage, and managed daily work assignments to enhance operations.
- Developed efficient and successful methods of running our buy counter while achieving the fastest buy time on our Buy Team.
- Exceeded sales goals in every leading shift by optimizing task flow, overseeing inventory, updating social media, and providing great customer service in a fast paced environment.
- Counted inventory, registers, and resolved discrepancies.
Customer Service Specialist
Alorica
Austin, Texas
08.2018 - 01.2019
- Reached top numbers of excellent customer service and call handle time while guiding customers with vehicle concerns using a manual.
- Provided outstanding service to new and long-standing customers by attending closely to concerns, transferring them to the right department, and resolving customer and dealership conflicts.
Regional Coordinator
Portfolio Resident Services
Austin, Texas
02.2018 - 06.2018
- Helped run a Food Drive at two apartment locations for underserved residents.
- Created fun after school activities for children of low-income backgrounds with a budget of $100 per month.
- Supported mothers with nutritional needs by providing them with donated foods.
- Led fun activities for Senior Citizens and provided them with basic hygienic materials.
Omni Team Lead
Kohl’s
Austin, Texas
09.2016 - 03.2018
- Oversaw the Online Sales department.
- Monitored team progress and enforced deadlines.
- Drove our online sales team to the number one spot in our district by exceeding packing numbers with the fastest time.
- Organized and prioritized incoming work orders and resources to handle dynamic demands.
Executive Intern
KIPP Austin Public Schools Administration
Austin, Texas
06.2016 - 08.2016
- Supported new hire teacher/staff meetings and the Charter School Advocation team.
- Coordinated and allocated equipment, supplies and staff for events.
- Created and organized documentation and meetings to support school administration.
HR Intern
Accenture
Austin, Texas
06.2015 - 01.2016
- Supported the onboarding process by communicating with future employees regarding their status on our new hire portal.
- Assisted with new hire orientation preparation.
- Assisted Testing and Regression team by implementing regression test trials on client's software revealing performance and security vulnerabilities.
Education
Bachelor of Science - Global Studies
St.Edward’s University
Austin, TX08.2021
High School Diploma -
KIPP Austin Collegiate High School
Austin, TX06.2015
Some College (No Degree) - Basic Courses
Austin Community College
Austin, TXSkills
- Computer Skills: Google Docs, Excel, and Word
- Proficiency in customer support
- Work scheduling and task scheduling
- Team supervision and training
Volunteer/Extracurricular
First Year Experience Program- Member
Austin, Texas 07/2015 - 04/2018
- Developed multiple study skills by working with a mentor and took advantage of helpful resources ACC had to offer for first year college students.
- Promoted participation in campus events, clubs, and organizations.
World Community Club- President
Austin, Texas 07/2016 - 03/2018
- Oversaw and planned community volunteer events with club members and volunteers.
- Established club activities and drove ACC student participation in school events.
- Made a positive impact in Student Life by establishing the largest and most active organization at ACC with a participation of about 20-30 students plus volunteers.
- Established multiple fundraisers to support the World Community Club outings and volunteer events.
Languages
- Proficient in speaking, writing, and reading Spanish, very beginner Arabic
Timeline
Resident Adisor
The Safe Alliance
09.2023 - Current
Buy Counter Assistant Manager
Uptown Cheapskate
09.2019 - Current
Customer Service Specialist
Alorica
08.2018 - 01.2019
Regional Coordinator
Portfolio Resident Services
02.2018 - 06.2018
Omni Team Lead
Kohl’s
09.2016 - 03.2018
Executive Intern
KIPP Austin Public Schools Administration
06.2016 - 08.2016
HR Intern
Accenture
06.2015 - 01.2016
Bachelor of Science - Global Studies
St.Edward’s University
High School Diploma -
KIPP Austin Collegiate High School
Some College (No Degree) - Basic Courses
Austin Community College
Similar Profiles
MELISSA FRANCISMELISSA FRANCIS
After School Program Coordinator at SAFE Alliance for Family Enhancement-After School Program-BridgesAfter School Program Coordinator at SAFE Alliance for Family Enhancement-After School Program-Bridges
Kimberly NesbittKimberly Nesbitt
Domestic Violence Specialist at Safe AllianceDomestic Violence Specialist at Safe Alliance
Justine ReedJustine Reed
Client Care Specialist PRN at Safe AllianceClient Care Specialist PRN at Safe Alliance
Carlie MontanezCarlie Montanez
Expo at Chedders Scratch KitchenExpo at Chedders Scratch Kitchen
Leandro CastanedaLeandro Castaneda
Debt Negotiator at GRT FinancialDebt Negotiator at GRT Financial