Hi, I’m
Dulce Ortiz
Centreville,VA
Never let yesterday use up too much of today.
Will Rogers
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Also, a responsible and motivated individual ready to apply my education in the workplace. I offer excellent technical abilities with software and applications, able to handle challenging work, excellent time management skills. Have proven to increase customer ratings by 30%.
Overview
5
years of professional experience
Work History
The Barrera Law FirmAlexandria, VA
Receptionist Administrator
09.2022 - 05.2023
Job overview
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Requested medical records and bills, along with police reports on behalf of client to gather information for case file.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Obtained and processed payments from clients for products and services.
- Received parcels, routed mail and opened packages for staff.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Created and updated case management and client account databases.
- Transmitted information or documents to medical facilities through email, mailings or facsimile machine.
INOVAManassas, VA
Patient Access Associate
12.2021 - 09.2022
Job overview
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained policies, procedures and services to patients.
- Helped patients obtain health care services by setting up referrals.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Communicated financial obligations to patients and collected fees at time of service.
- Withheld all of INOVA's values and behaviors built into structure to exceed all patients expectations.
Kristen JacobsonFairfax, VA
Personal Assistant
07.2018 - 06.2022
Job overview
- Efficiently keep her papers and items organized
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks and organized areas to promote productivity.
- Supported families during periods of disruption providing client help in adjusting to new lifestyles.
- Assisted with daily living tasks due to her Multiple Sclerosis
- Entrusted with confidential information
- Managed household inventory and maintenance schedules.
The Home DepotManassas, VA
Special Services Associate
03.2020 - 11.2021
Job overview
- Actively engage customers to assess their needs and provide fast, friendly, knowledgeable service.
- Scored an average of an 87% or higher rating on Curbside Pick Up surveys by delivering order in a timely manner which was received well by the District Manager.
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
- Work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
- Oversaw operations of Special Service desk including online orders, curbside pickup and in store return transactions, enabling quick resolution of issues.
- Evaluated company department goals and objectives with reference to sales revenue and profit targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Coached, motivated and developed team of direct and indirect reports to achieve full potential and meet business objectives.
Education
Northern Virginia Community CollegeAnnandale, VA
Associate of Science from Criminology
05.2024
Skills
- Insurance company knowledgeable
- EPIC
- OneDrive
- Neos
- Increase health and safety management
- Appointment scheduling
- Payment processing (POS System)
- Medical filing
- Critical thinking
- Bilingual
- Proficient in Google Suite (Google Drive, Docs, Sheets, Slides) and Microsoft (Word, Excel, PowerPoint, 365)
Languages
Spanish
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve higher review counts by on Google, earning recognition from upper management and financial reward.
Timeline
Receptionist Administrator
The Barrera Law Firm
09.2022 - 05.2023
Patient Access Associate
INOVA
12.2021 - 09.2022
Special Services Associate
The Home Depot
03.2020 - 11.2021
Personal Assistant
Kristen Jacobson
07.2018 - 06.2022
Northern Virginia Community College
Associate of Science from Criminology
Soft Skills
- Able to communicate efficiently with others
- Open to new ideas and inclined to learn new ways of performing tasks
- Independent and self-reliant, but also a team player
- Strong leadership qualities to lead a team and work well in one
- Attention to details
Soft Skills
- Able to communicate efficiently with others
- Open to new ideas and inclined to learn new ways of performing tasks
- Independent and self-reliant, but also a team player
- Strong leadership qualities to lead a team and work well in one
- Attention to details