Dulce Ortiz Cortez
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Goal oriented Organizer committed to helping plan events and social occasions. Expertly facilitates events resulting in seamless and enjoyable experience. Organizer skilled at bringing client vision to life within strict budget guidelines. Offers strong communications skills, creativity and time management. Adept at coordinating logistics and negotiating vendor fees. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Branch Manager
MTS Mobile Staffing
05.2022 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
- Boosted sales and customer loyalty through incentive programs.
- Launched new training program to boost employee skills and staff retention rate.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
Assistant Branch Manager
Mountain Temp Services, LLC
05.2015 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Case Worker
Family Visitor Program
02.2014 - 05.2015
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance skills as a practitioner.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
Office Manager
Aspen Workforce
06.2007 - 02.2014
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Certification - Nurturing Parent Program Facilitator
Colorado Mountain College
Glenwood Springs, CO08.2014
Certification - Lactation Consultant
Colorado Mountain College
Glenwood Springs, CO07.2014
Certification - Social Work
Colorado Mountain College
Glenwood Springs, CO06.2014
Certification - Cavity Free At Three
Colorado Mountain College
Glenwood Springs, CO05.2014
High School Diploma -
Yampah Mountain High School
Glenwood Springs, CO05.2006
Skills
- Reporting familiarity
- Relationship Building
- Customer Service
- Relationship building and management
- Coaching and Mentoring
- Operational Reports
- Work Prioritization
- Cash handling expertise
- Process Improvement
- Interviewing and Hiring
- Human resources knowledge
- Account Review
- Branch Operations Management
- Strong team-builder
- Public Speaking
- Staff Supervision
- Excellent time management skills
- Attention to Detail
- Relationship Management
- Staff recruitment
- Training and Development
- Decision-Making
- Goals and performance
- Event Planning
- Collections
- Client acquisition
- Customer Relationships
- Verbal/written communication
- Friendly
- Critical Thinking
- Team Building Leadership
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
MTS Mobile Staffing
05.2022 - Current
Assistant Branch Manager
Mountain Temp Services, LLC
05.2015 - Current
Case Worker
Family Visitor Program
02.2014 - 05.2015
Office Manager
Aspen Workforce
06.2007 - 02.2014
Certification - Nurturing Parent Program Facilitator
Colorado Mountain College
Certification - Lactation Consultant
Colorado Mountain College
Certification - Social Work
Colorado Mountain College
Certification - Cavity Free At Three
Colorado Mountain College
High School Diploma -
Yampah Mountain High School
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