Dulce Palestina
Charlotte,NC
Summary
Experienced in account management with a track record of fostering strong client relationships, driving revenue growth, and effectively managing complex accounts. Emphasizing team collaboration, adaptability, and delivering results. Expertise in strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
13
13
years of professional experience
Work History
Account Manager/ Senior Customer Service Representative
Century Place Apparel
09.2016 - Current
- Manage and process customers’ daily purchase orders via email, phone, and online requests
- Answer 30+ daily incoming calls a day for U.S
- And international accounts
- Assist customers with stock inquiries, backorder dates, pricing, tracking, order status
- Create return authorization numbers, PO adjustments and credits
- Assist with decorative orders; embroidery, screen printing and sublimation
- Elaborate in detail product information to customers and recommend suitable merchandise
- Schedule orders pick-ups with 3rd party logistics services
- Set up new customer accounts
Staffing Specialist/ On-Site Assistant
StaffMasters
02.2015 - 08.2016
- Performed facility tours for potential candidates
- Assisted on-site managers in selecting qualified candidates
- Conducted orientation for new hires
- Entered all essential information into eEmpact
- Reviewed resumes through CareerBuilder for potential hires
- Screened candidate applications
- Set up candidate interview appointments
- Performed pre-employment drug screening
Branch Buyer
Masco Cabinetry
04.2014 - 02.2015
- Selected suppliers and placed purchase orders through their ERP system
- Communicated internally with various departments to determine purchasing needs
Administrative Assistant
Elite Resources
02.2013 - 03.2014
- Conducted onboarding for new hire employees
- Reviewed and explained to employers benefit packages
- Processed criminal background screening and drug screen paperwork
- Assisted recruiters in identifying qualified candidates
Accounts Receivable/Administrative Assistant
ScentAir Technologies
09.2012 - 02.2013
- Responsible for all incoming and outgoing mail, both postal mail and emails
- Contacted customers via phone and email for updated information, (name, phone and fax numbers, billing address, and email)
- Prepared customer’s statements, bills and invoices
- Investigated and resolved account discrepancies
Education
High School Diploma -
E.E Waddell High School
Charlotte, NC01.2009
Skills
- Bilingual-English/Spanish
- Microsoft Excel
- Microsoft Word
- Outlook
- Teams
- EEmpact
- FDM4
- Adobe
- Multitasking
- On-boarding
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Account management
- Issue resolution
- Team Training
- Documentation and reporting
- New account creation
- Customer needs assessment
- Order processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager/ Senior Customer Service Representative
Century Place Apparel
09.2016 - Current
Staffing Specialist/ On-Site Assistant
StaffMasters
02.2015 - 08.2016
Branch Buyer
Masco Cabinetry
04.2014 - 02.2015
Administrative Assistant
Elite Resources
02.2013 - 03.2014
Accounts Receivable/Administrative Assistant
ScentAir Technologies
09.2012 - 02.2013
High School Diploma -
E.E Waddell High School
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