Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Dulce Pena

Dulce Pena

Houston,Texas

Summary

Responsible and motivated employee, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, the ability to handle challenging work, experienced in customer service, and excellent time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Sazon Los Abuelos
Houston, Texas
11.2024 - Current
  • Bussed tables as needed during peak hours.
  • Took orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Fast Food Worker

Burger King
Houston, TX
11.2023 - 11.2024
  • Greeted customers and took their orders in a friendly, efficient manner.
  • Operated the cash register to process customer payments accurately and efficiently.
  • Restocked supplies, such as napkins and condiments, for the convenience of customers.
  • Checked expiration dates on products prior to stocking shelves, or serving customers.
  • Collaborated with other team members to ensure the timely completion of tasks.
  • Regularly checked inventory levels for restocking needs.
  • Operated the cash register and received payment from customers in cash or credit form.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Teaching Sunday School for Children Ages 3-4

La Senda Antigua
Houston, TX
01.2021 - 01.2024
  • Assisted elementary school kids and arranged lesson plans to teach behavior and communication skills.
  • Only Sundays from 11 a.m. to 12:30 p.m.
  • I gave them a snack and a juice box.
  • I lectured them about the importance of manners and respect.
  • Worked successfully with a diverse group of coworkers to accomplish goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Cleaning Services

Self-employeed
Houston , TX
01.2019 - 08.2023
  • I worked on scheduling clients a day or two in advance of a month, and I provided them with the starting and ending times of the cleanings.
  • Created a business named 'Cristal Clear Cleaning Services.'
  • Workdays are only on weekends.
  • Four customers per day.
  • Basic cleanings and premium cleanings. We also offered chore services and move-outs.
  • 1 room, 1 bathroom, $100; 2 rooms, 2 bathrooms, $130; 3 rooms, 3 bathrooms, $160; move-outs same prices; deep cleans $20 and up.

Education

High School Diploma -

BENGAMIN O' DAVIS HIGH SCHOOL
12525 Ella Blvd, Houston, TX 77067
06-2024

Skills

  • Critical thinking
  • Multitasking and stress management
  • Good communication and leadership
  • Writing skills
  • Computer slide presentation skills
  • Comfortable standing for long time periods
  • Money handling
  • Customer service
  • Order management
  • Customer engagement
  • Quality assurance and control
  • Fluent in Spanish
  • Basic first aid procedures, including CPR

Certification

  • Word Document

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Waitress

Sazon Los Abuelos
11.2024 - Current

Fast Food Worker

Burger King
11.2023 - 11.2024

Teaching Sunday School for Children Ages 3-4

La Senda Antigua
01.2021 - 01.2024

Cleaning Services

Self-employeed
01.2019 - 08.2023

High School Diploma -

BENGAMIN O' DAVIS HIGH SCHOOL

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