Dulce Perez
Irving,TX
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
3
3
years of professional experience
Work History
Cashier
Cliffs donuts
Irving, TX
06.2023 - 11.2024
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Manager
El Rancho Supermercado
Irving, TX
03.2022 - 06.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Assistant
El Rancho Supermercado
Irving, TX
11.2021 - 03.2022
- Resolved customer complaints in a timely manner.
- Greeted customers upon entering the store with a friendly attitude.
- Performed opening and closing procedures according to company protocol.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed payments via cash, check or credit card.
- Kept work area clean by sweeping floors, wiping counters and dusting shelves.
Head Cashier
El Rancho Supermercado
Irving, TX
08.2021 - 11.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Processed refunds for worn, damaged, and broken merchandise.
- Helped with purchases and signed customers up for rewards program.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
- Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
- Scanned items and checked pricing on cash register for accuracy.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Cashier
El Rancho Supermercado
Irving, TX
06.2021 - 08.2021
Education
GED -
Dallas College
Dallas, TXSkills
- Training and mentoring
- Staffing coordination
- Complaint resolution
- Metric tracking
- Schedule coordination
- Staff training
- Staff management
- Positive and constructive feedback
- Conflict management
- Quality assurance
- Performance evaluations
- Employee scheduling
- Personnel training and development
- Budgeting and reporting
- Customer relations
- New hire training
- Staff education and training
Languages
Spanish
Professional
English
Elementary
Affiliations
1.Patience
2.Good customer service
3.Excellet oral commutation skills
4.Productivity efficiency and ability to complete tasks
Timeline
Cashier
Cliffs donuts
06.2023 - 11.2024
Customer Service Manager
El Rancho Supermercado
03.2022 - 06.2023
Customer Assistant
El Rancho Supermercado
11.2021 - 03.2022
Head Cashier
El Rancho Supermercado
08.2021 - 11.2021
Cashier
El Rancho Supermercado
06.2021 - 08.2021
GED -
Dallas College
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