Dulce Plummer
Citrus Heights,CA
Summary
Medical Assistant with a proven track record showcasing expertise in HIPAA compliance and exceptional customer service. Elevated patient care through efficient scheduling and meticulous clinical documentation. Demonstrated ability in reducing wait times and enhancing operational efficiency, underpinned by fluency in multiple languages and proficiency in EMR/EHR systems.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Hopkins MD
06.2023 - Current
- Answering the phone and scheduling appointments.
- Administered injections, performed EKGs for pre-operation, UA testing, and finger stick for DM patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
Loomis Medical Clinic
03.2021 - 06.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Caregiver
Partners In Care
07.2017 - 12.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Assistant
Centers for Diabetes and Endocrinology
07.2019 - 02.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
CCMA Certification - Certified Medical Assistant
Carrington College
Citrus Heights, CA06.2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- CPR
- Immunization administration
- Laboratory specimen collection
- Insurance verification
- Sterilization techniques
- Simple dressings
- Insurance authorizations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Hopkins MD
06.2023 - Current
Medical Assistant
Loomis Medical Clinic
03.2021 - 06.2023
Medical Assistant
Centers for Diabetes and Endocrinology
07.2019 - 02.2020
Caregiver
Partners In Care
07.2017 - 12.2022
CCMA Certification - Certified Medical Assistant
Carrington College
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