Dulce Porciuncula
Summary
Adept in complex problem-solving and maintaining compliance standards. Demonstrated ability to enhance customer satisfaction and retention, backed by excellent organizational skills. Achieved sales metrics, showcasing self-motivation. Expert in driving informed client decisions.
Overview
10
10
years of professional experience
Work History
Medicare Sales, Licensed Insurance Agent
Medicare Hub
07.2018 - Current
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Managed a portfolio of existing clients, conducting regular check-ins to assess satisfaction levels and address any concerns or issues promptly.
- Participated in ongoing training programs to stay current on product offerings, industry regulations, and best practices in Medicare sales.
- Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.
Senior Representative Appeals Processing
Cigna Healthcare
12.2021 - 12.2023
- Completed documentation of final appeals or grievance determination using appropriate templates.
- Rendered decision for non-clinical complaints using sound, fact-based decision making.
- Provided outreach for additional information for appeals and grievances.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Conducted comprehensive reviews of claim denials, identifying errors or discrepancies that led to successful reversals on appeal.
Lead Advisor, Inventory Specialist
Aveda
12.2016 - 02.2018
- Managed inventory efficiently, ensuring stock levels were always adequate for consumer demand.
- Maintained visually appealing store displays for increased customer interest and engagement.
- Performed daily opening and closing procedures efficiently, adhering to company policies at all times.
- Kept up-to-date with industry trends, allowing for informed product suggestions based on current market demands.
- Assisted in training new team members, resulting in a knowledgeable and efficient workforce.
Business Manager
Nordstrom
09.2014 - 08.2015
- Built a clientele of satisfied return customers.
- Organized and tracked store inventory.
- Opened and closed retail store, counted out registers nightly.
- Maintained outstanding sales metrics .
- Developed strategic partnerships with department colleagues, leading to significant growth opportunities for the brand.
Education
Bachelor of Arts - Business Administration
Western Governors University
Las Vegas, NVAccomplishments
- Life and Health Insurance License
- SAFE NMLS License
Timeline
Senior Representative Appeals Processing
Cigna Healthcare
12.2021 - 12.2023
Medicare Sales, Licensed Insurance Agent
Medicare Hub
07.2018 - Current
Lead Advisor, Inventory Specialist
Aveda
12.2016 - 02.2018
Business Manager
Nordstrom
09.2014 - 08.2015
Bachelor of Arts - Business Administration
Western Governors University
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