Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dulce Rangel

Houston

Summary

Dedicated and enthusiastic customer service professional with strong communication skills, problem solving, and decision making abilities.

Pursuing a role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Insurance Claims Specialist

Geico
11.2024 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy and clear expectations of claim outcomes.
  • Handled high pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the company.
  • Settled complex claims by applying critical thinking, and having detailed knowledge of insurance policy contracts.
  • Successfully completed daily workload to meet productivity goals set on a daily basis.
  • Applying multitasking skills to effectively utilize the claims systems all the while maintaining conversations with customers.

Interpreter

Kelly Services
01.2023 - 11.2024
  • Call center Spanish to English Interpreter: Taking inbound calls Interpreting conversations for customers whose native language is not English.
  • Helping customers understand technical terms and bridge the gap between them and the professionals they are talking to from industries such as Banking, Insurance, health care etc.
  • Keeping translated information confidential, and maintaining excellent customer service to provide a good experience for customers and the agents I assist.

PARAPROFESSIONAL / ESL AIDE

ALIEF ISD
01.2020 - 01.2023
  • In class support for curriculum development and presentation.
  • Self lead position where I was allowed to create my own curriculum and assist students with learning disabilities.
  • Met expectations to present results and log students progress.
  • Transitioned into a role teaching basic English to students.
  • Maintaining a record system of Limited English Proficiency students, entering data so that it can easily be located regarding; Limited English Proficiency student testing, placement and monitoring.
  • I interpreted meetings with students' parents (English to Spanish) when needed for teachers and office staff.

HAIRDRESSER & PERSONAL ASSISTANT

ATTITUDES PARIS COIFFURE
01.2019 - 01.2020
  • Gained more experience in my profession as a hairdresser.
  • Had the opportunity to build up my client base, and maintain regular happy return customers.

FLOATER/ HAIRDRESSER

BELLA MIKAH SALON
01.2017 - 01.2019
  • Learned to perform hairdresser duties, including: styling, washing, coloring, and blow drying.
  • Was responsible for secondary duties as a receptionist, scheduler, selling/recommending hair products and cashier.
  • Gained experience in customer service, and provided a pleasant experience to clients.

Education

52 college credits -

Houston Community College
01.2017

Cosmetology Certificate -

Diploma -

Bellaire High School
01.2015

Skills

  • Customer Service
  • Sales
  • Organization
  • Able to Work under pressure
  • Attention to detail
  • Effective communication
  • Active listening
  • Organizing and prioritizing work
  • Decision-making
  • Problem-solving
  • Time management
  • Multitasking

Timeline

Insurance Claims Specialist

Geico
11.2024 - Current

Interpreter

Kelly Services
01.2023 - 11.2024

PARAPROFESSIONAL / ESL AIDE

ALIEF ISD
01.2020 - 01.2023

HAIRDRESSER & PERSONAL ASSISTANT

ATTITUDES PARIS COIFFURE
01.2019 - 01.2020

FLOATER/ HAIRDRESSER

BELLA MIKAH SALON
01.2017 - 01.2019

Cosmetology Certificate -

Diploma -

Bellaire High School

52 college credits -

Houston Community College

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